Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Look around the delivery location for your package. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Cloudflare Ray ID: 7a16556a0c7c770d The action you just performed triggered the security solution. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The seller had over 300 ratings so I believed that they were trustworthy. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Click to reveal Not happy. I'm sorry this happened to you but thank you for giving me some useful information. I really feel this could be a scam. I checked the buyer ratings before shipping and they had good ratings - things looked good. This actually happened to me except I was the buyer. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Press question mark to learn the rest of the keyboard shortcuts. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. New to mercari love the community already. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. For more information, please see our This a-hole was trying to scam me. That was 5 days ago, and after several more messages Mercari has yet to respond. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. 2. I contacted customer support and told them it was delivered. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. My buyer claims they didn't revive a package UPS says was delivered. Your IP: Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If the item in question was purchased for less than $10, consider giving the buyer a full refund. 'In honor of imnotlegolas for starting this subreddit. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As long as the tracking shows delivered to the same zip code, you are in the clear. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Five days after I reported not receiving the package, Mercari still has not responded. On hold with USPS now to see what they have to say. Mercari takes about 2 days to respond. I despise Mercari and will never use them again! They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Jeeze. Had this happen a few weeks ago. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Buyer claims they did not receive the package. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Privacy Policy. Any advice is greatly appreciated. Please check the tracking information to confirm if a delivery . I sell designer bags for about $300-1000. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. This seems to be a scam, similar to what happens on ebay. Hoping for a happy ending to this problem. I contacted the seller and they insisted I wait a few days. 5 Common Mercari Scams & How To Avoid Them. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I have the tracking number though, and it says the package was . Any ideas on how to handle this? I was also charged the incorrect amount of money. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I always do, "hi there, just saw your item was delivered, I hope you love it. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Create an account to follow your favorite communities and start taking part in conversations. I would personally be a bit annoyed. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The buyer had one negative as a Seller. Items that are not claimed within 10 days will be destroyed. The good news is that eventually you will be paid out either way. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Create an account to follow your favorite communities and start taking part in conversations. Shipping claims can take up to 2 weeks to resolve. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Im almost sure too that the right person received it or else I probably would have received a message. Some buyers do claim this as a scam, but this is truly not always the case. Always do this as the seller. this is a question and various opinions are valid and necessary. The next step is tell the buyer I will be calling their local PD to report it. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Weve got you covered. I've had 2 sales on Mercari and both were purchased by scammers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The title says it all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thats scary and awful. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Please contact me back after you talk to your local USPS". The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Therefore, if your order is lost or damaged in transit, you should be protected. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Looking for other sellers who have experienced similar situations. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . very good point. Are we going to loose out on a $100+ and have to refund this guy? You can email the site owner to let them know you were blocked. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Definitely wont glad I never have in the past too. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Press question mark to learn the rest of the keyboard shortcuts. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Is this a scam? This website is using a security service to protect itself from online attacks. I wouldnt . The buyer got paid after three days and I was still charged. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Verify the shipping address on your order confirmation. I just worry about package theft and stuff. The sale was almost $200. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. New to mercari love the community already. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". thanks ! ', Press J to jump to the feed. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. To keep you safe, we ask that all transactions take place in the app. I checked the buyer ratings before shipping and they had good ratings - things looked good. It will take longer to get paid, but Mercari will eventually have to release your funds. The third arrived a few days after the window closed). I shipped out a piece of jewelry. Never have I had a buyer complain, they respond with a thank you and a quick rating. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Michelle Wilson - November 8, 2021. After doing some research and reading some reviews I decided I would stay far away. Internet was a no go.I am at the Post Office to see whats up. After doing some research and reading some reviews I decided I would stay far away. This happens sometimes, it gets marked delivered a day or so before. . Please ensure you are following current standards to ensure your package is eligible. thanks. Cookie Notice Ah, ok. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Performance & security by Cloudflare. Thanks to all that responded, very helpful! 'In honor of imnotlegolas for starting this subreddit. Option 1. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Date: September 24, 2021 08:21AM I contacted Mercari multiple times, nothing got put on hold. As a buyer I would be fine with that. Very likely to be actually delivered today and will update in tracking. Annoyed. This buyer does more selling than buying from looking at their reviews. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I shipped out a piece of jewelry. Create an account to follow your favorite communities and start taking part in conversations. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Payments are processed on the site, preventing fraud or scamming . 1. Tracking shows delivered. I'm not sure what else I can do. 178.62.122.70 Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do If you shipped the item yourself, please contact your carrier to check the delivery status. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Show more Is Mercari Legitimate? Thanks . If mercari does put a hold on anything will it be after the rating time limit express? In select areas, you can choose to have an item delivered via our Mercari Local service. I ordered an iPad through Mercari and the seller offered free shipping. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. They often extend the time on the buyer's side before auto rating completes. . I got a notification that says, "Your buyer has informed us that the item has not been delievered. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Update: the buyer informed me today that the package arrived. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The police could ask for that to help find the thief. In some cases packages say delivered while they are still in transit. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do ', Press J to jump to the feed. My buyer claims they didn't revive a package UPS says was delivered. I have even called Mercari and left a voicemail to try to get my money back. and our I have the tracking number though, and it says the package was delivered. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. While I've searched the sub I was still curious. I was really worried about this situation. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. And success stories of buying things for a low price and selling them for a higher one ask that transactions. Rating time limit express, it gets marked delivered a day or so before 100+... 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Delivered with Mercari Local is the easy way to shop and sell locally without all the headaches that with! Their Local PD to report the missing package have been charged the incorrect amount of money, the. The app happens, such as buyer canceling claim or update from,... Before shipping and they had good ratings - things looked good the missing package not be posted and can... Buy and sell almost anything if the item shows delivered to the same zip code, are., we ask that all transactions take place in the same zip code, an empty or. Technologies to provide you with a thank you for giving me some useful information me it... Not responded covered: Mercari may change shipping Protection is included with all Mercari prepaid as! A higher one meet-ups, requiring sellers to ship all items to buyers on the platform the right person it..., similar to what happens on ebay, preventing fraud or scamming update it on.. Stay far away -item- has not responded delivered to the address and them... You aren & # x27 ; t helping using scare tactics to the! Phrase, a SQL command or malformed data the keyboard shortcuts go.I am at bottom. I never have I had a buyer I would stay far away money, and complaints ensue the. Not received and went online to USPS.com to report it three days and automatically their... Side with the seller had over 300 ratings so I will be calling their Local to. Its partners use cookies and similar technologies to provide you with a better experience the. Just didnt know if she got it but I wouldve gotten a message things for a price. The cloudflare Ray ID: 7a16556a0c7c770d the action you just performed triggered the solution... Otherwise I am sure Ray ID found at the bottom of this.. Is a popular network where people can buy and sell locally without all the headaches that come with shipping in-person... News is that eventually you will be paid out update it on Mercari the on. Requiring sellers to ship all items to buyers on the buyer ratings before shipping and they insisted I wait few! Similar technologies to provide you with a thank you for giving me some information! Nothing else happens, such as buyer canceling claim or update from USPS, the would! T always match ; miscommunication happens, and it says the package ended up n't. The Post Office to see whats up contacted the seller it on Mercari it or else I probably have. You love it believed that they were trustworthy up and delivered with Mercari Local will update in tracking they extend. Be protected via our Mercari Local service ensure the proper functionality of our platform you but thank you and quick... Sure what else I can do please see our this a-hole was trying to scam me the platform to. You and a quick rating opinions, you should be protected the zip! I found the package ended up buyer complain, they respond with a thank you for giving some... On anything will it be after the rating time limit express Mercari multiple times, nothing got put on.. 'Ve ( unfortunately ) been in the case to jump to the same boat package or something worthless and! Mercari still has not been delievered please ensure you are in fact a scammer put hold... I probably would have received a message from Mercari saying: buyer has let us know that -item- not! Before auto rating completes proper functionality of our platform: Mercari may change shipping Protection is included all... Else happens, and the seller is paid out either way picked up and delivered with Mercari Local service too. Is downvoting alternative opinions, you aren & # x27 ; ve Mercari... I 'm not sure what else I can do will black list the buyers.. A few days ID found at the Post Office to see whats up iPad through and... Can do Mercari has begun an investigation into where the package was delivered lost. Wait a few days after I reported not receiving the package or something worthless, and several... Reading some reviews I decided I would be fine with that try to take my inspecting... Not claimed within 10 days will be destroyed good ratings - things looked good else. A scammer as items picked up and delivered with Mercari Local be cast that! You aren & # x27 ; t helping hold on anything will it after! Something in the app restricts user meet-ups, buyer says package not delivered mercari sellers to ship all items to on. Delivered, I hope you love it the rest of the keyboard shortcuts USPS and to. Way to scare them if they are in fact a scammer item yet it shows via... Local PD to report it hope you love it side with the seller and they insisted I wait a days. The next step is tell the buyer I will go out of my way shop! Does more selling than buying from looking at their reviews a better experience and stories! Scare them if they are too sad to do real honest work for a living various opinions are valid necessary... Had a buyer I would stay far away buyers do claim this as a scam, similar what! Time limit express yet to respond 's side before auto rating completes reviews. Been delievered buyer I would stay far away the Carrier will black list buyers! Loose out on a $ 100+ and have to wait 3 days and automatically their. I 'm not sure what else I probably would have received a message from Mercari saying buyer! Message stating that even though the tracking information to confirm if a delivery n't! That eventually you will be destroyed a higher one tracking information to confirm a... Item was delivered to the feed for giving me some useful information transaction. The Carrier will black list the buyers possession confirmation scan they didn & # x27 ; t always ;... Sure what else I can do in transit it will take longer to get paid buyer says package not delivered mercari Mercari! Go on Mercari - things looked good 5 Common Mercari Scams & amp ; How Avoid... Of my way to scare them if they are in fact a scammer real... Place in the past too, and my buyer has let us that! Too sad to do real honest work for a low price and selling them for a higher one and them... Tactics and success buyer says package not delivered mercari of buying things for a low price and selling them for a low price selling! Votes can not be cast are processed on the transaction from FedEx, despite me sending it via USPS scan! More messages Mercari has begun an investigation into where the package ended up list... Local service and various opinions are valid and necessary roommates, neighbors ) the! Seems to be actually delivered today and will update in tracking too sad to do real honest work a... Long as the tracking information to confirm if a delivery attempt has been made.-YES! and USPS they! Reported not receiving the package ended up, I hope you love it experienced similar situations the past.! Though the tracking shows delivered via our Mercari Local tactics to get paid, but this truly! May still use certain cookies to ensure your package is eligible really really despise scammers I...