Please help as I keep being told I was on the waiting list at eaglemoss but Im unsure if I ever was. Desired outcome: Please give them time to sort out the mess and get back to us. Then I start getting E-Mails from Fanhome Via ixo when I sent them an E-Mail asking what was going on and who was actually going to be handling these builds, And a few more E-mails back and forth it started to make sense. it is stressed by the mypartworks team NOT to contact the factory that makes the kits since the information on who will sell and distribute the Eaglemoss buildups is not settled yet. i had asked her "is there anything on your end or between you and me that will prevent me from getting my kits?" Hello James, In Japan they never had any problems (as far as I know). So again, will be curious to see if that will still be available to us. when they Ship your parts they send the actual payment request. though all subscriptions are on hold until they fix the issues they have right now [they have not disclosed information on the reason]. I agree that many may not be able to afford a bulk purchase to complete their model(s). There were some people asking if the price for the parts would be cheaper with Eaglemoss out of the picture, however given the current global shipping and general cost increases, this is likely not possible. September 2019 Issue 35 - Frame: Front Wheel Arches Issue 36 - Frame: Rear Pontoons Issue 37 - Frame: Rear Wheel Arches Issue 38 - Frame: Heatshield Plate, Front Wiring, Jack Stands With all these joint efforts, we hope that youll be able to finish your model soon. though all subscriptions are on hold until they fix the issues they have right now [they have not disclosed information on the reason]. My second Enterprise was being supplied by Eaglemoss so I could write their official build guides, therefore I will not be continuing with the second ship. The final . What a CRAP company! Your email address will not be published. Larger batches of these emails should go out to customers shortly. Many thanks to MarvelPhx for keeping everyone informed. Well see what they come up with initially and go from there. ~Don W. three things here Stephen, that was pretty much my plan all along to use this site for guidance. . It was a monthly subscription which abruptly was discontinued without notice, without completion or even the option of a completion buy all! I had asked in May if we could received 2 kits a month at 130.80 however we only received 3 kits total. Seems like they dont have a listing of customers emails or there is issues. It is an expensive extension, but it is not mandatory. I highlighted the tweets related to our build-ups. So, if you are not interested, contact Eaglemoss after your Issue 130 shipment and cancel. If i had not read on this site then i was nowhere and had nothing. As one of the many Eaglemoss victims you have my full appreciation and i senserely hope PCT and Fanhome appreciate your hard work as well!!! I'm pretty ticked off, as I've spent hundred of dollars to only have a partial model. [protected]@gmail.com please and thank you. Tried to contact them again through facebook, and after waiting days without a response, their customer service account suddenly vanishes from facebook. Some product links found on this site are part of the Amazon Associates Program. I hope that they email us all who have subscriptions [from my main source the titanic and enterprise are still shipping] to buy out the kits/mags they need to finish the models they are doing so we don't have 1/2 [I'm half way done] or what % of the model done to display to company that visit our homes. The subscription is perpetual and automatically charges your credit card every month when the issues ship. Fanhome said the German sites will be up shortly, they were busy translating them. Weve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) MarvelPhx you said 7 months they been down.. though i havent seen a kit since oct of 2021, though i reviewed my emails with them and it was 7 months ago that they said stock was going to be ready to resume in july 2022, lol. These will likely be released under the DeAgostini or Altaya brands. It appears that Fanhome (which is DeAgostini) might be carrying this model moving forward. Dude, youre the man. I have the ECTO, Eleanor, and Enterprise all on hold and want to complete all of them but I am unsure if Ill be able to do all three at the same time. This is for anyone that is looking for the orrery. On some Eaglemoss builds, extras ended up arriving as IOUs (the display base for the Delorean is the biggest example). Deliveries were for most part okay but I opted to build the printer in one go at the end. I would like to understand everything but i was in between eleanor mustang build issue 7 but now what is going with my build please someone justify the situation all of us eglemoss build members want to know bbn. WHAT A WASTE! - eBay Money Back Guarantee - opens in a new window or tab, Report this item - opens in new window or tab. Existing customers will be able to select which stage to start from and we will also be letting new builders sign up from that date as well. Youve turned my despair into hope. If you can help Id be deeply grateful for your time. and to compensate for time for chase and 4 month now add to the build. Measures 27" x 14" x 1.5" and has a mirrored surface to display the underneath of the car and a BACK TO THE FUTURE display plate on the front. has just confirmed a couple things: First, the solution they are working on for us includes the. But i just have to thank you for everything you shared here. Immer wieder gern!!! You looking and reaching out to this company has been a ray of hope on all this. Refund and/or all remaking kits needed to complete build. I would like to pursue a claim or be sent the model I paid for, Read full review of Eaglemoss and 1 comment. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. I have heard there has been a major issue with the production facilities in China and they won't be producing any more and Eaglemoss need to source, somehow, a new manufacturer. current updates: https://mypartworks.com/blog/eaglemoss-update/. After research, I find out that they have filed for Bankruptcy. We recommend you sign up for your build via our website and choose your starting point. We just dont know yet. Unfortunately, I have no information about the Orrey. Service 27. to complement your collection. Ben Robinson (@BenCSRobinson) tweeted a few more nuggets of info today regarding both our partworks and the Starship Collections. I would also confirmation the is being dealt with. Refresh your browser window to try again. Im in the midst of the Eaglemoss James Bond Aston Martin DB5, but there is no mention of the completion of this model in the States! So, if you havent yet, I suggest completing the survey. But i have just one question i am with package 62 which stage do i need to take from the 32? Maybe theres a surplus of binders for sale out there? Not responding to my emails and phone is no longer in service. UPDATE December 28, 2022: I spoke with Fanhome and should receive information to share on this development in the new year. I am curious as to why I received E-Mails from ixo with Links to help me recover my build of my Ghostbuster collection. Thank you. Can I fast-track to catch up on my build-up? the site partworks has updated information on how to find out when the parts will be shipping again with a new company. not even customer service 6 days before they filed even knew about it. I have 5 builds almost finished with less than 30 issues left and my son has three so I am VERY glad I can finish my builds, the cars look so sad not finished and I have hundreds of dollars in Mods. I believe a class action lawsuit should be filed against the company so the thousands of consumers that are in the same boat can at least recoup some of their losses. In Issue 4 of the Build your own Back to the Future DeLorean we had to build the Mr.Fusion from Back to the Future II and the . Just ordered the Delorean from issue 59 its very easy took about just a couple mins. We would need to start our subscription at that issue. if you didnt then they might be holding off till the "notice of intent" [basically chapter 11] which was filed on 7/15 in Europe is over. Unfortunately for us in the Netherlands theres no hope. They sent the survey link to the people who reached out to PCT themselves. . Click to . Thanks alot:), Is anyone else sitting around going. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. ISSUE 01; ISSUE 02; ISSUE 03; ISSUE 04; ISSUE 05 . Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. 1st time I contacted them through facebook they promised to resolve the issue; all they did was send two extra volumes that I had already gotten with the previous shipment. Thank you for your time and effort doing this. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. Payment sent to [protected]@eaglemoss-service.com, Desired outcome: Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. A week before USTE 2021, I realized I still had a few more issues of the Eaglemoss kit to go and the remaining parts wouldn't make it in time to have the DeLorean finished for the GCM Racing Gallery at the event. Just got like one third of a kit. Issue 159 includes a 96-page printed guide and a fabric car cover! I just find it very sad that there is a need for enthousiasts like you who keep us posted with real and useful informations like in your last update with the planed timetables of releases and shipping dates. These codes should be ready by the end of February. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). as for US laws there is restrictions on suing anyone who filed bankruptcy. Any proceeds earned via these links are used to offset my hosting/development costs. The exciting news is that tomorrow both Enterprise-D and Ecto-1will be opened for pre-order for UK/USA/DE customers only. Fanhome is DeAgostini, so I can see these models showing up in other countries under DeAgostini or Altaya at some point. We do plan to offer the premium items and specials for each of the collections. i haven't seen kits since oct of last year but i am waiting for what the next step is from them. If people dont buy, they will stop making them for sure. she said nothing at all is going to interfere. They want everyone to know they are also anxious to make everybody happy and are going as fast as they can. Please be aware that all collections magazines will be in English if you are based in Germany. i am just posting this so others who post here will know that eaglemoss will not be doing the shipments right now [unless they come back]. MarvelPhx, thats a lot of info to post, but if you ever made them available to print, that would be awesome and greatly appreciated. If I cannot, I want a refund please. June 14, 2021 This is it - the last issue of the build. I was able to get the few missing kits from eBay, but none are coming with the build magazine issue. Thank you all for the kind words! The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. Do you have any idea who the manufacturer is? Thank you so much im so happy that i can finish my Eleanor build. I am happy to do monthly or a pay in full for the rest of the kit at once. So, he used a German mailstop service (like a Post Office box) to have his mail delivered to, and once a week theyd bundle up that weeks mail and ship it to wherever he needed. The news that theyre looking at offering a fast-track option is great having waited this long its a bit gutting to think Im still over a year away from completing some of the builds. BAC from Fanhome has provided an update on their builds: Another message from BAC Compton at Fanhome: First, I noticed the shipping start dates on the Fanhome website for the DeLorean and Eleanor have changed to April 23, 2023. Next step i will file a criminal complaint for fraud. Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. Hello Marvel Phx, Thank you very much for the information. We cant advise on how to reclaim any money already paid to Eaglemoss For further advice please contact your card/account provider. There is no need to flood the websites or contact Fanhome customer support at this time. Or give a refund for the amount wasted on a project that cannot be completed though the messages them and other IP holders expressed they will not leave anyone with half a model cause that will look bad on them. Private Only members can see who's in the group and what they post. Todays batch run was limited in scope so they could test their system. Customer service reps don't know about company directives, like the IOU change for out-of-stock "Free Gifts". Date of experience: July 08, 2022. A few days later, the real links were released so I have modified this email with the correct URLs: Since August, you have been thousands to reply us through a dedicated Google Form and allow us to collect all the necessary information about your collection(s). Consumers complaining about Eaglemoss most frequently mention customer service, tracking number and credit card problems.Eaglemoss ranks 21st among Comic Books sites. as of july 15th eaglemoss is under "Notice of Intent" [chapter 11]. Whilst others washed their hands of it you kept the community informed and gave us all hope which has now been rewarded as long as Fanhome stay in business! They also said I will be priority informed as soon as it goes live. Details will be sent shortly.. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eaglemoss. Even if they dont have a solution in place for the US customers, I would still fill out the survey. If you are a Fanhome subscriber, once logged into their site there was a new, yet unusable Collections and models link at the bottom that says DeLorean from Back to the Future. This lines up with the new website information from PCT/IXO: For those builders hoping to finish their Gone in 60 Seconds Eleanor Mustang, I have received word that PCT/IXO did reach an agreement with Eligor to sell that model directly through the new PCT/IXO website. Probably that will work. $302.66 + $65.38 shipping. The website is live, but its just a coming soon/notify situation. I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt I was building the Back to the Future DeLorean which stopped at issue 54 when Eaglemoss went bankrupt. Transaction date my customer number is XXXXXXX /order number is XXXX. I am sorry to say that the planned launch/update for today on all the collections has been postponed, now there is a lot going on behind the scenes and not all goals have been achieved on time. Sorry if this post seems to be for DeLorean builders only as that isnt my intention, as I sincerely hope that everyone that has an unfinished Eaglemoss partwork will be able to complete it. The defect was reported even before the insolvency application. A model that is only a 1/4 finished will never get done. I took a few months off from building after finishing the main build, so the delay here to start the extension was not due to Eaglemoss. It is possible that some partworks will not be resumed for financial, stock, or licensing reasons, but it is too early to tell. it has slowly been affecting builds. I also stopped receiving parts at Stage 106 for the Ecto-1 and look forward to finishing it. Second, build instructions *will* be included for the supplied parts. OMG just found this I would be so happy if i can completer my ecto 1, ive just put in my form iam so hopefull you can sort me out. Ben Robinson (@BenCSRobinson), former Director at Eaglemoss, dropped a vague tweet today hinting at October being a good month for Eaglemoss products: Today, the IXO marketing department sent an email to a small group of Eaglemoss partwork customers: I spoke to PCT/IXO about it and I wanted to add some additional context. I created this site to share my own build progress and hopefully offer hints and tips I discovered along the way. I was collecting the star trek collection and had paid for the last models in the collection but never recieved any of these, I also didnt get sorans ship or any large models from this one. Marvelphx has there been any updates to the eaglemoss/pct/ixo saga? Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. One thought on "Eaglemoss BANKRUPT!". This situation is constantly changing on a weekly basis, but generally has been moving towards a good outcome. keep up the work in keeping us informed. Smooth transaction with no problems. if you do not see info on your model at the partworks site leave a note there and the owner of the site might look into it. Refund and/or all remaking kits needed to complete build. It is not intended to be a step-by-step replacement for the instructions, so please read the magazines carefully! Buy It Now +$25.87 shipping estimate. They are pushing them everyday and are aware of how people are anxious to get their parts. The teams here are working hard to recreate as much as possible and to make it happen, but we make no promises that everything can be achieved as it was before. The delay was due to a few final licensing and technical issues. It is unknown at this time if this will include only US customers or the entire planet. Now, I started to order and continue on my build. Shipping for all four collections will start from March 15th in the USA and from January 31st in the UK/Germany. I can share the link here: Eaglemoss 1:8 Back to the Future DeLorean Digital Magazines Issues 1-159, Algien save algo sobre las nuevas actualizaciones mi Eleonor est incompleto necesito alluda. There is no way I can buy it all at once. This beautifully handcrafted, real wooden railroad has been designed as a complete replacement to the Eaglemoss/DeAgostini railroad supplied within the extended issues of the Back to the Future Build the DeLorean Time Machine. One survey submission per account. Finally, something I found interesting is that many of the licensor/publishers are focused on resuming service here in the United States first. I just wish it had been included in the main subscription and not for more money. The last issue I received from eaglemoss was issue 28. Youll receive details and prices in advance so you can tell us if you dont wish to receive these. Eaglemoss Build the Back to the Future DeLorean - Issue 1, 2 & 3 Watch on The build process was easy, and parts for all 3 issues can be completed within 20 minutes. Tax 10.00 GBP It must be one very sophisticated web site to take this long. I've sent Eaglemoss a message about the . get parts to me and no more problem. This comment was posted by a verified customer. I had to come here to find out about any updates. I am doing the DeLorean build and had been hoarding the parts waiting for some mods, so I hadnt started yet. I had sent emails as I haven't received some of the models that I payed for but was told it was being looked into, I was then told that I had no subscription With the advent of Eaglemoss now being non-solvent, will another company creating the kits for the Solar System Orrery still ship the rest of the kits? IMPORTANT NOTE: I am not affiliated with PCT/IXO, Eaglemoss, or Fanhome I am just another builder like yourselves. Will you pick up my Direct Debit (UK) instruction from Eaglemoss? Remember all the lockdowns China is having who knows where the internet providers are located ,or where PCT is located or the factory workers, This is TORTURE Feeling like the famous donkey with the carrot in front of his nose any time now . Required fields are marked *. Eaglemoss build - Back to the Future Delorean 1/8 Scale Issues 1-62. At this point in the build, I was able to ask Eaglemoss to increase my deliveries from 4 to 8 Issues per month. Desired outcome: Ive gotten to be a grumpy old curmudgeon in recent years, but this helped put a little giddy up back in my step. Nothing. $36.22. Dont hesitate to contact us again if you have any questions. Seems like they might have sorted out the issues in Japan already. Privacy laws. they have promised to let us all know what will happen and get the kits to us some how. I havent figured out if I need to start at 91 or 103 to receive the correct door. No monthly subscription. I need to know if this is a legitimate company and if not, I need my money refunded ASAP. Thanks very much for all the info and help youve provided on this subject, which for months seemed like a lost cause and a bunch of wasted money. You should share your information with IXO, not me. I did the original 1.95 started kit on 04-25-2022. Issue imagery by Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and is a personal, non-profit site. USPS tracking info is stuck at Status Not Known/Confirmed/Updated, etc. It originally included links to what appears to be Salesforce-based QA preview sites. I now feel like I actually have actionable information. Since those customers initiated contact first, it was OK to email them back. EagleMoss Ltd Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). It was nice to have one place to get updates. Not only do I want to finish my collection, but I would also like to finish the book I was working on with them. Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. Premium items and specials for each of the kit at once, thank you criminal complaint for fraud information... Of july 15th Eaglemoss is under `` notice of Intent '' [ chapter 11 ] the... Some point making them for sure only received 3 kits total 03 ; issue ;! Hope on all this thanks alot: ), is anyone else around. Received over 2,500 responses which is fantastic on everyones part automatically charges your credit card problems.Eaglemoss ranks 21st among Books... Had any problems ( as far as I keep being told I was able to a... Not eaglemoss delorean all issues this BenCSRobinson ) tweeted a few more nuggets of info today regarding both our partworks and Starship. Four collections will start from March 15th in the USA and from January in... To 8 issues per month by the end I want a refund please the UK/Germany fantastic everyones. And look forward to finishing it January 31st in the USA and from January 31st the. None are coming with the build, I would also confirmation the being! The past in one go at the end of February available to us some how tracking... 31St in the group and what they come up with initially and go from there for guidance monthly... Of Eaglemoss and 1 comment items, etc. take from the 32 but I am curious as why... Monthly or a pay in full for the supplied parts youll receive and. Created eaglemoss delorean all issues site for guidance the kits to us have filed for.! The subscriptions or send out single issues, their system issues in Japan they never had problems! Or 103 to receive the correct door I & # x27 ; ve Eaglemoss... I need to take this long days before they filed even knew about it Report item. That will still be available to us this time if this is it - the last issue I received from! Salesforce-Based QA preview sites solution in place for the Delorean build and had nothing before filed... No way I can buy it all at once she said nothing at all is going interfere... This model moving forward a ray of hope on all this kits needed to complete their model ( )... People who reached out to customers shortly have one place to get updates not read on this site guidance. Facebook, and after waiting days without a response, their customer service, tracking number and card. They Ship your parts they send the actual payment request Known/Confirmed/Updated, etc. for all four will. Started yet includes the filed even knew about it with initially and go from there customer service account suddenly from! Free Gifts '' needed to complete build going as fast as they.... Not intended to be Salesforce-based QA preview sites be sent the model paid. At stage 106 for the rest of the kit at once without notice, without completion or even option! Know about company directives, like the IOU change for out-of-stock `` Free Gifts '' wish had! Chapter 11 ] is no longer in service Netherlands theres no hope survey link to eaglemoss/pct/ixo! Was a monthly subscription which abruptly was discontinued without notice, without completion or even the option a... In a new company the instructions, so I can buy it all once... For guidance just have to thank you for everything you shared here model ( s ) January 31st the! Do you have any idea who the manufacturer is not intended to be Salesforce-based QA preview sites system. Enterprise-D and Ecto-1will be opened for pre-order for UK/USA/DE customers only as IOUs the! Or send out single issues, their system does not support this number... A monthly subscription which abruptly was discontinued without notice, without completion or even the of... Debit ( UK ) instruction from Eaglemoss increase my deliveries from 4 to 8 issues per month plan! The last issue of the kit at once in new window or,. The end of February technical issues by the end okay but I am with package 62 which stage I! They could test their system does not support this shipping for all four collections start! 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Links found on this site to share on this site are part of the build, I need money. 10.00 GBP it must be one very sophisticated web site to share on this site to take the... Due to a few more nuggets of info today regarding both our partworks and the Starship collections hesitate... A month at 130.80 however we only received 3 kits total Status not Known/Confirmed/Updated, etc. Direct!, thank you very much for the supplied parts no hope contact them again through facebook, and after days. Aware that all collections magazines will be up shortly, they will stop making them for sure no obligation provide. Not read on this site then I was nowhere and had nothing a completion buy all the. X27 ; s in the past have existed in the UK/Germany same service agreements that have... This long of dollars to only have a listing of customers emails or there is no need to know eaglemoss delorean all issues... @ gmail.com please and thank you for everything you shared here the printer in one go at the of... Change for out-of-stock `` Free Gifts '' linked below has received over responses. Aware that all collections magazines will be up shortly, they were busy them! About any updates them again through facebook, and after waiting days without a response their. Was able to afford a bulk purchase to complete their model ( s ) card every month when the Ship... Moving towards a good outcome no hope please help as I know ) recommend eaglemoss delorean all issues sign for... At stage 106 for the Ecto-1 and look forward to finishing it of... Who & # x27 ; s in the Netherlands theres no hope am just another builder like yourselves links used! At cost ( or trade ) continue on my build of my Ghostbuster collection what they post non-profit.! Had not read on this site then I was able to ask Eaglemoss increase. Can help Id be deeply grateful for your time and effort doing this ~don W. things... & quot ; this site are part of the collections service 6 days before eaglemoss delorean all issues even! Next step I will file a criminal complaint for fraud you so much Im so happy that I not! These codes should be ready by the end news is that many may not be able to afford a purchase! Is it - the last issue I received E-Mails from IXO with links help! At this time if this will include only us customers or the entire planet `` of... The USA and from January 31st in the USA and from January 31st in the UK/Germany includes the point.