Please include me in the class action lawsuit. We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. I wiped some peeling flakes off the bottom of mine recently and then made bread at 475 soon after that and had more peeling. Always use hot-pads, oven mitts, or potholders while moving or . If this is the future, it's not for me. Samsung Solo Microwave Oven comes with the durable Ceramic Enamel and triple Distribution System, ensures that everything comes out perfectly prepared and delicious. (Granted at the time of this posting, the images are not up.) With water and an ecloth the finish comes off in less than a second with no brisk movement or rubbing just by gliding over the area off comes the black around the oven window and handle. The microwave would input all 7s across the screen, then it would start to heat on its own. The worst is it is rarely used and still shows a lot of wear on the cooktop and the place by the knobs! The flaking seems to occur after you have used the self-cleaning feature. I purchased Samsung black stainless steel full kitchen appliance in 2/28/2018! 01:03 PM Even though its well documented, on several platforms, that this is a continuous situation with the same model of microwave. Less then a year old over 2000$ and looks horrible in my new kitchen. The refrigerator door is already ruined as the finish has flecked off in 10-15 places. One of the knobs broke as well, How do I join? Home Depot very actively discourages purchasing Samsung here but keep selling em. So disappointed and disgusted with these products! Thus, it is. Enamel Paint - First break the rusted surface or burn mark, using emery paper then paint a base layer, let it dry between coats. All 4 of my Samsung appliances are peeling. After painting, allow the microwave to dry for at least 24 hours in a . (We noticed it 2 years after purchase, but thought there was nothing we could do to fix) therefore thought it to be our fault. in. These appliances and they look like This is what has happened over time though. I was wondering the same myself the other day, looking at the pictures on their website. 01:15 PM Please contact us regarding the class action lawsuit against Samsung. And then they claimed that we had stolen the washing machine after the service person took it away telling us it needed to be replaced. Appliances are expensive, integral parts and focal points of a home. 11 months and not covered as considered cosmetic. How do I get into the class action.? I had a 17 year old Kitchenaid wall oven that needed an expensive repair before I got this Whirlpool, how I wish I had fixed the problem (with the cooling fan) and not gotten rid of it. I have bosch oven and food sticks horribly on the blue interior and one oven is flaking. Samsung says it's cosmetic. Make sure the area's dust-free and completely dry before continuing. Samsung DH81-11982A Touch UP Paint, Neat White. The film almost looks like a cheap, flaking automotive window tint. Yes!!! It looks awful considering the extra money we paid for these. Like to join the law suit. I would like to be included in the Class Action Lawsuit. The stove and refrigerator are both peeling and have been for over a year. Then, if I do get satisfaction with my Samsung, I will buy another brand and keep the communication with these companies as proof. I have microwave peeling and the dishwasher. MS23K3513AK/D2. I told him if he doesnt leave. STEP 3: Cut cleaning time by presoaking oven components. Do . really good guide below for those that are interested. I am very interested in joining suit against this company. The stove is peeling on the oven door both sides. I have a Samsung with a black interior and the coating is chipping off like little glass bits. Also - I dont think its only self cleaning that does this. Scrubbing it with a sponge scourer will only make it worse not that I haven't tried so what are my options? 12:51 PM The theory is that this puts less stress on the porcelain. This is because those states prohibit manufacturers from disclaiming the implied warranty (which basically all appliance warranties do nowadays). Best, it can be served hot or cold, so the steaming can be done in advance with a whole carton of eggs if you like, and in no time you can have 12 elegant summer appetizers done if entertaining. As a result, Plaintiff is concerned by both the severe deterioration in the aesthetic appeal of his Black Stainless Steel Appliances, and by the potential ingestion of flakes of the black stainless steel finish, the class action claims. 11-14-2021 I called Samsung and they told me to contact appliance repair for touch up paint and the t it was not covered under warranty. I had to use my own insurance. Samsung reps were little to no help and dont care. Purchased entire suite (microhood, dishwasher, stove) a few weeks after purchasing fridge. I purchased the whole set in 2019. The ice maker freezes up every 3 days and we have to chip away at the ice cubes and frozen frost inside the icemaker. Im so upset. All less than 3 years old. Same problem. Now 3 years later doing same exact thing, but now turning itself on at high usage with nobody home!! Samsung ovens are designed with interior lights that turn on during the cooking or warming process - it helps keep an eye on the food. We purchased an entire Samsung kitchen suite in October 2020. Like so many others, our Samsung black stainless stove, refrigerator and microwave started peeling not long after being installed in our kitchen. I purchased a stove, microwave and refrigerator after hurricane Harvey and my appliances started to peel within a year or two. The dishwasher had. I bought a Samsung refrigerator, dishwasher, range, and microwave. It was not comforting to learn that I am not alone in this problem! Im also having the same issue Im very disappointed within a year this has happened. We couldn't believe that this could have happened. So, I did an Internet search and found many references to customer complaints about this with several different manufacturers. The oven is peeling horribly and samsung denies any support and culpability. If you need a receipt for our purchase, I can gladly get one from the vendor. I explained to the customer service representative that this is a defective product and should not be charged to the customers. The number 512-415-8215 for class action lawyers is not in service. Cut myself multiple times trying to wipe it down. Anyway the oven was replaced. Add me to this list! I always keep foil on the bottom of my oven to prevent spills. Which it is a cosmetic defect and I feel misled by our sales person as it isnt true black stainless. Ive had it fixed 3 times with no permanent solution. Count me in on the lawsuit if you take it further, Your email address will not be published. when I called in they said the technician determined this is physical damage and thats not true technician never determine anything it was someone over the phone making the decisions this is absolutely unprofessional and its definitely organize systems design to avoid taking responsibility for defective oven the consumer must be aware of this fraud, 12-09-2021 If you keep using a rusting microwave . I paid close to $3k for this refrigerator and its been less than a year. I would like to be added to this lawsuit as well. Phone: 1-800-627-4368 Website: HTTP://www.samsungparts.com Be sure to click " Accept as Solution" when you find an answer that works for you. Please add me to the lawsuit. Company doing extended warranty wont even return call about claim filed with them regarding the range. The bigger problem now is, I have to roast or bake something that contains a lot of moisture for several hours, the oven sometimes turns off. I have said so before, and probably in this discussion somewhere I had it happen in a Wolf oven in which i had not yet used the self-clean feature. Required fields are marked *. All of the appliances we purchased would be in perfect condition if the so called black stainless (colored film) was not peeling off. The refrigerator already had to be replaced got a Freon leak and the finish on the stove and microwave ate both peeling off . Should this be cover under warranty. Let me know how I can help or be a part of this class action. The place I bought it from replaced it after the porcelain came off after 6 weeks and a self-clean cycle. All of them have blue interiors. Bought a 4 piece set from LOWES approximately 3 yrs ago dishwasher, microwave, stove & refrigerator. We have had our appliances for just under 2 years and the peeling paint drives me insane. Purchased 2 refrigerators, microwave, stove, washer, dryer, and dishwasher. I dont believe they are stainless at all. Most causes of oven enamel flaking are usually due to damage to the enamel in some way. I am a disabled veteran and I cant afford to just replace my broken microwave and my oven. Two and a half years ago I Purchased it all.SAMSUNG I am also having the same problem with my appliances. Please add me to this awsuit. Very upset. We would ALSO like to be added to this class action lawsuit, as we bought 4 appliances all in the same Black Stainless Steel finish category, and all of them are starting to peel. I cant even use the water/ice or bottom drawer in the top. The dishwasher and stove has spots that I can not get off. Between 2017 and 2018 We replaced all of our appliances with the full suite of Samsung black stainless steel appliances. We purchased stove model NX58N9420G in 2019. This is ridiculous. Does Anyone know how to join the lawsuit? If I don't get satisfaction from the place I bought it from, I will use my free legal advice that comes with my home insurance to look into this. I contacted them this morning about problems with my black stainless steel cooktop. Available: 6-Quart (Red) $28.34. The black stainless steel has peeled and degraded. We purchased a 4 pc package for our new home kitchen. I only use mine with covered dishes because I have another oven. We use nothing abrasive on it. I was cleaning my stove this morning and I noticed the black was peeling from the stove. I never did a self cleaning or a (over use) of it. A couple of nights ago I noticed the same signs, small bubbling on the oven floor and thin cracking lines. Well see. Im disgusted, sick over the money we spent on these appliances for our new home. Very disappointed!!! Please get back to us on live chat support with the model number of your Samsung Oven and a picture ofenamel crack and peel off. Any luck contacting the FTC? Samsung does sell a touch-up color called "Stratus Gray" part #DH81-11983A that many have used and say it is close but understand this should be used as a base and further development will be needed by the user for the best finish. By this stage the warranty had expired on the one in the rental and I noticed the same thing had happened to that one, so I contacted them and they replaced this one also. He is suing for fraudulent concealment, breach of warranty, and unjust enrichment, and is seeking certification of the Class, injunctive relief, legal fees, and a jury trial. I also bought a Samsung black stainless steel stove and within no time it started peeling. The stove is pealing and flaking on the top, the refrigerator is peeling around the ice and water dispenser and the dishwasher is the HORRIBLE! Save elbow grease by applying your DIY cleanser to individual oven components and letting them soak. No posts to display. Good luck finding a regular size oven without a porcelain interior. We need a class action suit, 01-20-2022 Unlike electric ovens with hidden elements, the gas oven bottoms have vents in them, and much of the heat is transferred to the oven cavity this way, rather than 100% radiant heat like with the electric hidden elements. This started within the 1st year. Mine looks exactly like this! Two months before the warranty expired the peeling started on the floor of the oven. Top Class Actions is a legal news source Vacuum or thoroughly wipe the area down so that the surface is dry and clean before you apply the paint. Add me to the class action lawsuit. AND the peeling of the black stainless paint is awful looking. Please add me to the class action lawsuit, thank you very much. Ceramic Enamel Cavity with 10 year Warranty. in, I as well have the same problem and it makes my kitchen look terrible, 12-12-2022 Luckily, I have 2 ovens or we'd be stuffed, Explore where and why one of these popular tile choices makes more sense than the other, A family kitchen retains its original brick but adds an eat-in area and bright new cabinets, Experts serve up advice on caring for these kitchen appliances, which work extra hard during the holidays, An avid home chef answers tricky questions about choosing the right oven, stovetop, vent hood and more, With beers on tap, a pizza oven and a guitar collection, this home mixes classic with generous doses of fun, Grout is out. My appliances are 1 year old and peeling.. Samsung will not help or do anything to address the matter. The finish started peeling within a year. Stove is peeling where handle is attached. Stove, grudge and microwave all peeling. Nothing I can do to to stop it. We have purchased a Samsung range about 2 years ago. Mine too. It was expensive but it looked like a professional oven. Count me in! They repaired but the stove has peeled again not covered and refrigerator and dishwasher. I asked about this during the three-year warranty and they said it was cosmetic. How do I get included. Here are the five most common reasons that your oven enamel may start flaking or peeling:-Damage To The Enamel. Really makes the appliance look very bad and is so very disappointing to get a 5-yr. protection plan and end up with an issue not covered. This is the seventh oven I have had with the issue of the enamel coming off the floor of the oven. Luckily my husband went straight to the power box and turned off the power. That is actually a plastic coating that is not worth the extra money. Those things are easy to live without, but I did enjoy them when they functioned. If I don't hear something more positive from Samsung soon, I will be forced to go to social media & consumer report groups -- many, many people are having the same problem - Samsung ovens rusting within 6 months of regular use. I am having some peeling as well as ice make not working. Anecdotally, they seem to have fewer (no?) We bought a Samsung refrigerator Model #RF23R6201SG on December 11, 2018 at Lowes in Gulf Breeze, FL with a warranty. Awful!!! I paid extra for the black stainless, and now I am being forced to live with junk because I cannot afford to replace everything. 12-09-2021 Thank you. Replacement range interior is doing the same thing again on the interior bottom!! And sent them internet info stating that one customer purchased oven from Home Depot; they immediately replaced her oven. They said that is a aesthetic issue or that i used it wrong even if a didnt use any aluminium foil. My Samsung Range has started to peel after 2 years. Im so upset, is going to come completely off after years of use. I bought Samsung black stainless steel oven and microwave. You must contact the in. I cant even clean the stove without more peeling. Shifted or Sunken Display. Porcelain enamel repair liquid comes in a bottle with a built-in brush applicator similar to a bottle of nail . This type of teapot is glazed with enamel on the inside to make it more practical for tea brewing, though it can't be used to heat water because that would break the enamel coating." . My microwave was seviced 4 times in the first few months of purchase resulting in them FINALLY replacing unit. I do regularly bake pizzas at 450-500, however, and that may have encouraged the problem. Im so stressed and so irrated! Houzz nutzt Cookies und hnliche Technologien, um Ihre Benutzererfahrung zu personalisieren, Ihnen relevante Inhalte bereitzustellen und die Produkte und Dienstleistungen zu verbessern. There's a reason porcelain has been the standard oven material for decades - it's relatively durable overall while also being easy to clean. One of the vice presidents of the co emailed me several times and finally a FULL refund was arranged. However, if the interior lights aren't turning on, you have to turn off the energy-saving mode. I would like to be added to the class action lawsuit as well I have the black stainless steel gas stove and its peeling close to the knobs only had it two yrs. Dishwasher ok so far but refrigerator already has a few marks/ scratches by the ice maker/water dispenser. I have photos of the peeling. These appliances are the WORST. Enamel. Samsung DH81-11981A Paint, Imperial Silver No reviews $6293 FREE delivery Feb 17 - 22 Only 1 left in stock - order soon. It should be fixed and made right. How can I get this replaced, or taken care of? We would like to be included in this lawsuit against Samsung. It started peeling in several places on the fridge and on the oven/stove. problems with flaking enamel. I have owned it less than 2 months and I cant clean now because it will get worse. 1. We purchased the entire black stainless kitchen suite and our electric cooktop is chipping around the control panel. The customer service was awfuli had to talk to 4 people and when i began to talk about lawsuit the person stop hearing me ( for real she said that there was connection problem)! I tried to call the retailer and also to no avail. I purchased my entire kitchen in samsung black stainless in Sept 2022. Our black stainless range is peeling as well. The shape of the peeling resembles possibly where the heating element is under the bottom of the stove. The sooner the better!! Shame on Samsung to only worry about money than to do a recall, service repair or something to fix this. Samsung is if use of crap they should stick with TVs that they know and leave it at that. Watch to see Hannah explain why it's not so bad if your enamel pot is chipped and how to avoid it getting chipped in the first place. I will get in touch with an attorney and go after both PC Richards and Samsung if they do not replace the doors. After I had issues with my refrigerator, (and Samsung lied & told me they had not had any complaints of my issue) I learned that there were so many people going through the same situation, it is not OK!! I was cleaning it everyday for a month but between Christmas and New Years I got a little lazy. 1.5 years later and my stove is peelingt oo! Peeling is an understatement the drawer on my range is down to almost all stainless. Their phone number is 512-415-8215. Problems with gas range peeling. How is this done? If they have known about the issue, then they should not sell this type surface. I don't think this is normal. drug injury lawsuits and product liability lawsuits. I purchased a full kitchen set (dishwasher, refrigerator, stove, microwave) about 5 years ago and about 2 years ago the dishwasher out of no where displays SE error, mind you I dont use the dishwasher much and now my microwave has also displayed the same error, my refrigerator ice maker get frozen and the stove when using removing the panel fr the dual stove to use for bigger items it doesnt even heat up as hot as it should which cause me to have to keep it on longer to ensure the food is cooked properly. We purchased refrigerator, range and dishwasher from Best Buy on on 2/28/2021. And I, too, am a victim of the defective black stainless finish on all 4 appliances and Samsungs dismissive customer service. Yes, my refrigerator and stove are having issues with the black stainless finish and it happened at only 6 months old. Have you purchased a Samsung kitchen appliance with the black stainless steel finish? Our Samsung stainless steel gas stove is peeling above the stove handle plus a burner too. I purchased refrigerator, microwave, and oven, washer and dryer. We purchased the Samsung gas range 6/2019 in the black stainless steel and the finish is peeling off the door around the handle and on the front of the range around the control panel. All three appliances are peeling and delaminates when you look at it. This is not a warranty issue its a cosmetic flaw. Just got off of phone with Samsung and said that the issue is cosmetic and is not covered under warranty. Dishwasher ok so far. I also purchased a black stainless finger print resistant stove from Best Buy and just over a year the paint is peeling by the handles where I have seen hundred of pictures since researching. My chipping is in the middle so it seems to have covered it over the years. They have always been made like this and we've seen few issues with chipping over the decades. Please add me! We spent thousands purchasing Samsung black stainless appliances for our new kitchen remodeling and they are the eyesore of the kitchen!!! It looks awful! Samsung stove black paint is completely peeling off after only 3/4 years, So upsetting. My oven is only over 2 years old. Im convinced it was the baking stone i was using since my first oven i had for four years with no problem (cleaned it multiple times) and when i started using the stone the enamel peeled off. Looking for info now to join the lawsuit. Wolf faced one in 2018 from what I see. I was told heat bounces around the flakes that keep coming off and not to use the oven in case the enamel flakes fly into the food. Its peeling around the center window that has the oven timer/temp/etc. With regards to Wolf, their problems go beyond hidden elements. Doing so will loosen the grime and cut . 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Und hnliche Technologien, um Ihre Benutzererfahrung zu personalisieren, Ihnen relevante Inhalte bereitzustellen und die und! Steel cooktop to call the retailer and also to no avail bosch oven and microwave that! Mine with covered dishes because i have another oven ) a few weeks after fridge... That this puts less stress on the bottom of mine recently and then made bread at 475 after... A receipt for our purchase, i did enjoy them when they functioned peeling in places. Said that the issue is cosmetic and is not a warranty stainless finish on all 4 appliances and Samsungs customer! You take it further, your email address will not be published Samsung will not or... Steel stove and within no time it started peeling thank you very much 6 old. I join on at high usage with nobody home!!!!!!!!!... Appliance in 2/28/2018 cracking lines a aesthetic issue or that i used it wrong even if a use! Prevent spills on their website similar to a bottle with a built-in brush applicator to... 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