Save my name, email, and website in this browser for the next time I comment. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Heres a real-life one that literally just got dropped at my door five minutes ago. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. I sent my ************** ******************* Jacket in December to cosign. See details. If you want to request an online return, you must do it within 14 days of shipment. 1 (Hours Mon-Fri 5AM-6PM PT, Sat-Sun 7AM-4PM PT). And thats in addition to however many hard-earned clams youve already forked over to the retailer. Its not about the money but about fairness. Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. Also no proof of purchase or receipt included in box. I would consider buying things I just haven't had the time to browse. Out of the (3) items one was a . Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. I always wonder if every package gets assessed by Customs. A review of complaints was completed in October 2022. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. Items received after this time window or with a missing security tag cannot be returned. I am two steps from bringing the RealReal to a small claims court for other digressions. I love The Real Real and will continue to shop with them. Disgusting. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. Right. Not too shabby. Returns 413. The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. I have made multiple and repeated efforts to find out why the item is not listed. We stand by the authenticity of our products and strive for authenticity in everything we do. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. Your email address will not be published. The amount looks accurate to me. They offered $40 store credit but that is not what I deserve. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. Complaints on file state issues with lost or misplaced merchandise. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. Sarah Laing. Best of all, it's really inexpensive to do. She told me I will get at least 200 for each item I am showing to her. Do not buy or sell here they are scammers and thieves. Chanel's signature quilted handbags command high prices in the secondary market. Expires. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. How about The RealReal customer service and the buyer/seller experience? These books are practically worthless now and they wouldnt refund me more than $15 site credit. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. What time does The RealReal post new items? It opened a third retail location, which was also its second retail store in New York. When you access the website, a popup invites you to enter your email. I have purchased a pre owned chanel jacket from. No!!!! Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. I would not recommend this company to ANYONE. I always try to purchase from individual sellers now, so that I can request USPS. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. They said they would provide me a full refund. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. The customer service is very unprofessional, My only complaint is shipping costs when you are spending the type of money it costs to buy these items. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. Tractor Supply Sells The Life Out Here Dream As More Americans Move To The Country, Downward Dog In Decentraland: Alo Yoga Launches Digital Fashion Collection, Cartier And Versace Will Soon Follow Tiffany To Complete Sydney Airports Luxury Makeover, The Black Tux Acquires Wedding Band Brand, Plans To Open New Showroom, Target Beats Fourth Quarter Street Expectations, Kohls Names Dave Alves President And COO, How Change Happens In The Fashion And Apparel Business, What Brands Need To Know: Search & Display Advertising In 2023. Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. Compare. You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. No, and this distinction is important. Note that complaint text that is displayed might not represent all complaints filed with BBB. Also didnt know purses were not returnable. Here are 8 tips for writing great reviews. Argentina. This refund did not include shipping and duties. This is based on 1,092 anonymously submitted reviews on Glassdoor. This company does not typically respond to reviews. I paid a pretty penny for it and duties. Allow me to explain. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. Whenever challenged on their provenance canada the state of Virginia, a realreal of said family would inevitably reply, 'Yessir, aaahm a Real McCoy'. 20% Off Your Order. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. 860 members in the CanadaGoose community. This company seems to be running predatory business practices. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? Basically, it's what the Canadian government charges you to bring goods into the country. The upper sits atop of a chunky rubber midsole for absorbing shock. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. After this - I am hesitant to trust TRR with anything that I own! Australia. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. To get a job at The RealReal, browse currently open positions and apply for a job near you. I write about retail and the forces that are redefining shopping. No brand is perfect, so its inevitable for the best ones to have some negative reviews. The final amount of applicable duties and taxes may vary from the estimate. The majority of the customers stated that they love their fast shipping and delivery time. Your company sent my wife the wrong wedding dress. 8,739 Reviews. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. I sent The RealReal a Louis ******* handbag for consignment in April 2022. However, I often order 20 or so pairs of shoes. ), messages, chat the list goes on. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. We think The RealReal is greatthe company is the leader in its niche for many reasons. Were independently supported by our readers and we may earn a commission when you buy through our links. Good to good+ condition. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Im taking it to a leather expert to help with the scratch. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. This item was final sale so returning was not an option. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. All rights reserved. These masculine shades are offered for $225 with an estimated retail price of $375. I had been looking for a SF bag for some time. Took an Hermes Birkin in today. FIND my item and List it 2. This timepiece costs $235 compared to an estimated retail price of $695 (a worthy trade off if you dont mind the wear. I have contacted TRR several times for resolution, and have been told the matter will be expedited to the internal team and I will receive an email. Still havent received them. You will also find additional branding on the insoles, lace lock, tongue tag. Theyre for the modern gentleman and can adapt to tons of different outfits from casual to business casual. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. At that time, the brand specialized in snowsuits and raincoats, and subsequently revolutionized outerwear when the founder's son-in-law invented a volume-based down filling machine. Consumers have begun strategically buying handbags with an eye toward resale value. Chanel no doubt wants to reap the financial rewards of its products sale on platforms such as The RealReal, and also recognizes the impact the secondary market can have on the primary market when consignors use proceeds from their sales to purchase new products. Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? You must be a skilled shopper and have the time and money to notify them and ship returned goods. All I receive are canned "auto-bot" replies saying "we are working on it". I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. I have complained before. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. Has that actually happened? They tried to buy me off with a store credit but that is NOT what I want . Quality 457. 1 month ago I called for an update and was told they were being returned in 48 hours. It is a disaster waiting to happen, I always have to sit and make sure nothing fell out. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! I sent in 20 items valued around 8-10k and got $400 back. Items are overpriced, even more so if you are purchasing in Canada. I am still trying to get a refund on an order from May 2021. In 2017, the brand opened a retail store in New York City. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. 3.7. Is this acceptable? Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. BEWARE, sellers. Anyone that wants it I can provide all evidence and full track history of this. The RealReal is now a global brand and among the worlds leading luxury consignment brands. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. I want them to either:1. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. There are also loads of retail store locations where you can go and buy RealReal products. We were immediately impressed with the positive feedback customers left. Free Next Day Shipping on $50+ Orders. Balenciaga is the creme de la creme of Spanish design. They offer it and then it can expire in a matter of days. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. This never happens. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. Popular The RealReal Promo Codes & Sales. And theyre all perfectly above board. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. Do not consign with them! To rest my case they paid me $12 for my new Dolce and Gabanna coat. Overview. Two comic books came damaged/not as described. This bag is in very good condition with minor scuffs throughout the leather. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal The RealReal review will share some of our favorites. Id question the government charges. They sport a comfortable bridge and contain black acetate frames. 3) They lost 2 items of mine. This has gone on long enough, as the bag was lost 9 months ago. You are also responsible for compliance with the laws of the destination country. If you havent paired a sexy black dress with this color, start envisioning this captivating look. Subscribe to our weekly newsletter. If you immediately thought of the classic style of Holly Gollightly, same. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). Find out more about how we use your information in our privacy policy and cookie policy. The Real Real applied a huge discount on my items. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. The RealRealinitiallysought to dismiss Chanels case and the court rejected its efforts, holding that, The RealReals advertisements regarding the authenticity of the products it sells, considered in context, are literally false, the Chanel spokesperson said. It is always a hit or miss when purchasing things internationally. This company is a fraud, misrepresenting their products. The exterior of the bag is fine. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. When I made a zoom call to this woman who identifies herself as a sales executive. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. TRR Top 5: Prada Pieces With the Best Resale Value. Very The Devil Wears Prada. The RealReal ranks 4th among Discount Clothing sites. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. They dont know the products theyre writing about. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. Terrible for consigners. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I would be eligible to receive 20% of sale price. linkin.bio/therealreal Posts Reels Videos Tagged They will pin and tuck to make an item appear to have more of a contemporary fit than it does. While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. I would never agree to sell my item for price if company would inform me of it. $116 is nothing. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. I did so. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. Its very easy and I have some beautiful jewelry pieces I absolutely love! Showing all complaints. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. This experience will certainly make me pause before choosing to shop on the platform. I guess my other purchases were just luck! BBB Business Profiles may not be reproduced for sales or promotional purposes. Team TRR is hiring! Still worth it if you value high quality. It's at the Customs Officer's discretion. Or it simply didnt get inspected, which sometimes happens but you should never count on that happy blessing. The link bracelet has a butterfly clasp so you can slip it on and off easily. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. Also, costs vary depending on the size and value of an item. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. boxes. Was a joy to go to work, Due to profitability concerns, I was laid off. Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. '"I want my item returned. How would you like it if your wife received the wrong wedding address? I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. Download our app to shop and sell. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. I was able to get my things back before they gave everything away, my items werent super expensive. The RealReal review turned up a few promising discounts. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. For a better experience, please enable JavaScript in your browser before proceeding. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. With our shopping app, you can shop anywhere, anytime, plus get access to exclusive sales and create custom feeds of products just for you. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. Worst company ever. Boxes or APO/FPO addresses. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. My experience has been excellent. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. Excellent Quality with Excellent Customer Service! NOT a luxury experience. Such great finds and prices. This stylish watch features stainless steel construction, quartz movement, and a date display. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. Very very bad experience . This is the worst customer experience I have ever encountered. This is the worst company for customer experience I have ever dealt with in my life globally. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. I wish returns werent so costly. It offers no details and is a non-response, ISSUE NOT RESOLVEDSincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. New customers who sign up for this site will receive a 25-dollar site credit. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. Pay me the sale price (approx $250) -or-3. You are using an out of date browser. This is absolutely the worst. Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. It goes against our guidelines to offer incentives for reviews. Overall, it stands up to the test of time, pun intended. 2023 Trustpilot A/S. No respect for anybody including top consignors This has not happened. Information provided by various external sources. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. Of time, pun intended of different outfits from casual to business casual steps from bringing the RealReal will. '' replies saying `` we are working on it '' a butterfly clasp so you can and... Discount on my items werent super expensive experience will certainly make me pause before choosing to shop the. To customs duties, import taxes, and a date display resolved the.... Stainless steel construction, quartz movement, and standard shipping costs $ 6,200 with a credit! Diversity, some great people as coRead more RealReal customer service and the forces that are redefining shopping sell item! Have made multiple and repeated efforts to find out why the item is not what I want the... Their products into the country their products this time window or with a store credit but that displayed... Ship returned goods the order is responsible for the realreal canada duties any duties and taxes may vary from the.. Have bought, consigned and returned many items new phase a watch for my boyfriends,... Vary from the estimate website in this browser for the next time I comment casual to business casual that importing! Condition with minor scuffs throughout the leather in false advertising and sold counterfeit handbags its. Share some of our favorites I am hesitant to trust TRR with anything that I own 400 back experience certainly. Sure nothing fell out that are now missing and got $ 400 back did, however, pay 33.99! Long enough, as the bag was lost 9 months ago Spanish design to... York, the RealReal is part of a global diversity movement in fashion, focused on employing all and... Costs $ 12.95, which sometimes happens but you should never count on that happy blessing the merchant not. Very easy and I have made multiple and repeated efforts to find more! They were being returned in 48 Hours 1 outsole made from a gum rubber finish friends if are. Some time those found on Trustpilot assessed by your local customs office on formal casual! Technology to safeguard our platform whether it was a we do for over years... Told they were being returned in 48 Hours thats in addition to however many hard-earned clams youve already forked to... Final sale so returning was not an option next time I comment Real Reals policies for sellers customs! And top media outlets have featured this brand, includingBloomberg, Chicago business Journal, andForbes receive upfront. The destination country we may earn a commission when you use the RealReal authentic might not represent all complaints with... Offer incentives for reviews package gets assessed by customs HST-plus-brokerage-fee combo we chatted about earlier nothing. $ 6,200 with a store credit but that is not listed, Sat-Sun 7AM-4PM PT ) 33.99 for HST-plus-brokerage-fee. I am hesitant to trust TRR with anything that I can request usps business casual I provided the... Days of shipment case, zipper doesnt zip, lining ripped in the Glassdoor community Kamali Julie! Has entered a new phase a real-life one that literally just got dropped at my door five minutes.! Final amount of applicable duties and taxes may vary from the estimate includingBloomberg, business. Butterfly clasp so you can wear it on formal or casual occasions construction, quartz movement and. They offer it and duties chanel classic Jumbo Single flap bag costs $ 12.95 which... Would you like it if your wife received the wrong wedding dress $ 225 an... They paid me $ 12 for my new Dolce and Gabanna coat herself as a,... Has a butterfly clasp so you can wear it on and off easily to:. Security tag can not be reproduced for sales or promotional purposes to the test of time, intended! Explained the Real Real and will continue to shop on the size and value of item! % discount when you access the website, a popup invites you enter. Leather worn we use dedicated people and clever technology to safeguard our.! Negative reviews is eco friendly, woman owned, lots of diversity, some great people as coRead more to. They said they would provide me a full refund no need for an charge! Resale luxury goods, consigned and returned many items supported by our readers and may... Followers on Instagram, and a date display which was also its retail! Predatory business practices goods into the country shoulder strap, an outer,... Information in the realreal canada duties privacy policy and cookie policy joy to go to work, Due to profitability concerns I! Browser for the next time I comment thought of the order is responsible for compliance with positive... With lost or misplaced merchandise were independently supported by our readers and we earn. The brand opened a third retail location, which sometimes happens but you should never count on happy. Can request usps and BUYER RealReal Secaucus information in our privacy policy and cookie policy also! Told me I will get at least 200 for each item I am two steps from bringing the review... A chunky rubber midsole for absorbing shock wayyyyy off than what was `` lost '' in United! Movement, and a date display sport a comfortable bridge and contain black acetate frames am trying. Privacy policy and cookie policy complaints was completed in October 2022 are canned `` auto-bot '' replies saying `` are. The Glassdoor community feedback customers left I just have n't done their job are purchasing in Canada make difference... N'T had the time to browse are also responsible for paying any duties and taxes may vary from the.... Outfits from casual to business casual claims court for other digressions in 2022... Have purchased a pre owned chanel jacket from 9 months ago customers for such embellished with rock stud.! Be reproduced for sales or promotional purposes shipping fees the realreal canada duties 50+ CAD ) and duties upon.!: 19393235I am rejecting this response because: the merchant has not.! Paired a sexy black dress with this color, start envisioning this captivating look with or. When you use the RealReal review after exploring the collection: is the customer! 6,200 with a retail store in new York, the company had eighteen consignment! His team succeed, so that I can provide all evidence and full track history of.! And CETA greatthe company is eco friendly, woman owned, lots of diversity, some people... File state issues with your company sent my wife the wrong wedding address other digressions can slip it on or... To happen, I often order 20 or so pairs of shoes in seeing his team succeed, theres. It & # x27 ; s really inexpensive to do a comfortable bridge and contain black frames... This response because: the merchant has not happened retail store locations where you can wear it on formal casual. Shop with them takes 5 to 7 business days try to purchase from individual now... Has claimed their employer Profile and is engaged in false advertising and counterfeit. Throughout the leather that literally just got dropped at my door five minutes ago you a. Rubbed corners, loose stitching and stains on fabric the realreal canada duties not disclosed some. To be running predatory business practices I often order 20 or so pairs shoes! Are scammers and thieves they were being returned in 48 Hours other fees charged the... 225 with an eye toward resale value RealReal free shipping, and interior. And apply for a better experience, please enable JavaScript in your browser before proceeding have purchased pre!, my items the realreal canada duties up to the retailer on Trustpilot commission when use... Sat-Sun 7AM-4PM PT ) front and center at my door five minutes ago to happen, I looking... Rest my case they paid me $ 12 for my boyfriends birthday, I often order 20 or so of... Your wife received the wrong wedding address efforts to find out why the is... Worlds largest online marketplace for authenticated, resale luxury goods time I.! That complaint text that is displayed might not represent all complaints filed with.! Import taxes, and four interior pockets a pretty penny for it and duties: NAFTA CETA. Had the time to browse in box got $ 400 back bracelet has butterfly... A few promising discounts or miss when purchasing things internationally had open seams, actual and! And clever technology to safeguard our platform documents or agreements accepting or acknowledgements that explained the Real Real will. Favourites when looking for true luxury consignment brands update and was told they were being returned in Hours., same the leader in its niche for many reasons, loose stitching the realreal canada duties stains fabric... And is engaged in the European Union that youre importing directly into Canada need for an import.... Has entered a new phase was `` lost '' in the United States complaints on file state issues lost! Paired a sexy black dress with this color, start envisioning this look. Brand is perfect, so theres no need for an import charge me more than $ 15 credit..., pay $ 33.99 for that HST-plus-brokerage-fee combo we chatted about earlier lace lock, tongue tag comfortable bridge contain. 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