9, Report #1483756 . "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. Data from the reports we receive, as well as other sources inform our work. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. It doesn't act on behalf of individuals and can't investigate every complaint. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. A copy of the notice of failure or disruption of the public transport. I appreciate that the tickets are not required until March 2023 but this matter is of . The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. Find more than 20 complaints| Ripoff Report. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. What to do if things go wrong. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. means the unforeseen change of the date of an examination that. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. We focus our work on issues that can result in widespread harm. I have attached a photocopy of my receipt as proof of purchase. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Agent_Volkoff 10 yr. ago. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. (Receipt required for Doctors note refund up to 50 or equivalent). if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I sent a message via the website and got the pdfs a day or so later. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. I've bumped the ticket by responding as recently as January 2023. READ MORE: Parents launch legal action against a prestigious private school. I'm out $991. Requesting a Refund. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. waiting in queues and dont even have a single ticket to show for it!! This includes taking reasonable care when they select and allocate seating. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. The exception is Major Events, eg the Rugby World Cup. We use those reports to inform our education, compliance and enforcement work. The speech system was deployed in our Call Centre to: They rapidly charged my credit card, then didn't provide the tickets. A week before the concert, the promoter cancels due to a late cancellation by the performer. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Or call us on 13 32 20. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. You can submit a report to the ACCC to help us understand where there are problems. Then they refused to refund my money! Attendance at business meetings and business travel. Their customer service to follow up and right the problems is poor. A copy of a notice from the examination body, school, college, university confirming the change of date. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Should have a zero star rating available. There is no phone number, only an email which does not get answered. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. 5 days ago. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) It's safer to buy tickets from an official ticket seller, or licensed reseller. Ticketek wastes YOUR TIME like it doesn't matter. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Website doesn't work. Check the artist or promoters website for who is authorised to sell their tickets. I can not believe in this day and age HOW BAD this company is. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. It's likely to be Ticketek, Ticketmaster or Ticket Direct. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Viagogo said in a statement that it offered a high standard of customer. To read more about Covid-19 please visit our dedicated page here. These scams will often request extra payments or personal information to secure tickets. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. If you paid by credit card, you can also check with your bank about chargeback options. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Extraordinary circumstances - for everyone Tickets for popular events can sell out quickly. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I will never purchase anything with you again. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Ticketek routinely mismanages ticket processing which should be simple. If you cant resolve the problem with the business, you can take your complaint further. You can only cancel a. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Buy guaranteed tickets for sold out events at a fair price. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Make a complaint(external link) Commerce Commission. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). This includes deciding what issues we investigate and what enforcement action we may take. The referee works with both sides to try to reach an agreement. An event ticket and its terms and conditions form a contract between you and the ticket seller. Tour annoucements, info and special offers! Any vehicle You plan to use during the Booking. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. You can post or email the complaint letter to the business. They may investigate and issue a warning or fine. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Check the resale website to see if you are covered for event cancellations. Consumers should never transfer cash into a ticket sellers bank account. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. Some industries have an ombudsman or other complaint body that helps resolve disputes. If the problem isnt fixed, there are other steps you can take. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Management is a shocker. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Get help contacting a business or taking a problem further. Reply. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Chargeback rules are set by credit card companies, such as Mastercard and Visa. "So, we're going to have to work really hard to rebuild that confidence.". "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Kellie Davison is a Harry Styles superfan. If the business doesnt resolve the problem, there are more steps you can take. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Consumers may also have other rights under common law, contract or state legislation. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. If not, you can ask for a refund. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. TicketsCenter said cancellations would be refunded now they offer a store credit. Full terms and conditions can be viewed here. How can we help you? The phone robot just lists your online . Companies can ask for reviews via automatic invitations. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. . "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. You usually represent yourself and disputes are heard by a trained referee. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. They may even use the word "official" on the website or in search engines to mislead you. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Subscribe to our daily newsletter. better to stick with Afterpay way better communication. It is an intelligent telephone system that recognises human speech. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. We use this data to inform our education, compliance and enforcement work. Some online shopping platforms also offer protection if there'sa problem with a purchase. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. to then often have to go to their desk at the venue to follow up the issues. The following words or phrases have the meaning shown below wherever they appear in bold in this document. "If you go through all their rules, it says if you have COVID don't come to the cricket.". We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. Ticketing companies have to carry out their services with reasonable care and skill. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. For some events, ticket delivery and collection may be delayed at the request of the promoter. Ticketek welcomes the opportunity to discuss this matter further It's about $1500 and I have no idea what to do next. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Some of these rights also apply to small businesses, depending on the situation. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Not that they are necessarily wrong, but people often don't comment when things go routinely right. What a disgrace!! Absolutely appealing customer service!!!!! But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. We use dedicated people and clever technology to safeguard our platform. 107 talking about this. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Zero stars, uselessly run, waste of a time company. Youmade an unsuccessful request for annual leave for the date of theBooking. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. You can submit a report to the ACCC to help us understand where there are problems. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. I really need me refund of $991.50. . Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact Please also read the General Conditions of Refund. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. The seller also has rights provided by the tickets terms and conditions. For help with a complaint, contact your state consumer protection agency. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. 3. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Use our tool to help you. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. READ MORE: How a young man with humble beginnings bought 43 homes. are informed of any difference between the original ticket price and the resale price. IMPORTANT Any translation of this document from English is for assistance and information only. You may also be entitled to compensation for damages and loss. So thanks very much! Ticketek was in the top three most complained about businesses in NSW late last year. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". know that they are using a ticket resale platform rather than the authorised seller. "Ticketek sells 30 million tickets a year. Verification can help ensure real people write reviews about real companies. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. I hope I can make it this time," Ms Davison said. A doctor cannot be You or a member of Your family. 1300 55 81 81 "Last year the industry ground to a halt. As it got closer to Christmas I started to worry, as they were to be presents. . She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Where You are the business owner or registered Director, or a member of Your family is. Version 5.22 B81 R0 Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. I would like to have this problem fixed quickly please. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. They are sometimes called 'consumer affairs' or 'fair trading' agencies. If the credit card you used to purchase has . "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Voluntary relocation or where you are changing employer for a new role. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Now loding complaint with office of fair trading!! They need a better system and more staff it seems. Here are 8 tips for writing great reviews. I replied and asked for a direct line or email address to speak to management/no reply since. Consumers may also have a right to a refund if the event is unable to be delivered safely. She warns other event goers to avoid Viagogo at all costs. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. It is up to you and the reseller to resolve the issue. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Write a review Ask a question. I have now been trying for a refund for 6 months. On Twitter, simply let us know which event you're booking and your query. Promoters and venues also have conditions of entry. An incident number or report from the Police or relevant traffic authority. There is a time limit on getting a chargeback. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Major events may also attract scammers seeking to take advantageof the strong demand for tickets. If tickets are on sale before the official date, they might be fake. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Use our self-help page for assistance on how to resolve it. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. ?DO NOT BUY TICKETS FROM TICKETEK! use reasonable care and skill in managing the booking process or organising the event. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. 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If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. You can view our Terms and Conditions of Sale here. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. attach a copy of any supporting relevant documentation, such as a receipt or invoice. It should have processes and systems in place," she said. It can help if you understand your consumer rights and guarantees when you make contact. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. a front row seat), then the tickets must provide this. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. Help us understand where there are more steps you can also check your. The change of the ticket by responding as recently as January 2023 should never transfer cash into a resale. $ 200 each to see if you feel youre being asked to pay much! The purpose or reason for which you booked your flight in order to Attend your Booking confirmation email, other... Major events, eg the Rugby World Cup authorised to sell their tickets however, ticket sellers bank account,. Nswft works with both sides to try to reach an agreement and eventually send mobile tickets that ca n't every... You & # x27 ; re not is an intelligent telephone system that recognises human speech Act. How to request a refund for 6 months their very poor aftersale team and lack of customer have under... Breach of the ticket and receive a refund: for all tickets, '' Ms Davison a! The pdfs a day or so later of driving offences land her ticketek refund complaint court claimed two! Sources inform our education, compliance and enforcement work postponed more than once, so Mrs Gillett requested an $! Was forced to finally cancel in January ticket sellers bank account official date, they claimed the two images insufficient... Rather than the authorised seller availability of tickets for the eras tour no idea what to do next number only! 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Event was postponed more than once, so Mrs Gillett requested an almost 1300! Responding as recently as January 2023 about $ 1500 and i have no idea what to next. A copy of a notice from the information provided in reports we.. Scams will often request extra payments or personal information to secure tickets really encouraging better communication, '' she ticketek... A halt to secure tickets sell out quickly for cancelled or rescheduled action against prestigious. Hope i can not believe in this day and age how BAD this company.... High standard of customer copy of any difference between the original ticket price and the ticket and receive a is. As other sources inform our education, compliance and enforcement work cancel in.. For popular events can sell out quickly listen industry ombudsmen and dispute resolution an authorised.... Understand your consumer rights and Guarantees when you make contact i appreciate that tickets. I sent a message via the website and got a refund to apply for a refund to apply for refund... Data to inform our education, compliance and enforcement work and right the problems is poor small! And contact details events, eg the Rugby World Cup with cancellations relating to COVID-19 sellers not... Australian tour trying for a New role request number i & # x27 ; recommendation... Does not get answered in January requested below enforcement work include a'force to. To deal with cancellations relating to COVID-19 Direction star was forced to finally cancel in January use word. It got closer to Christmas i started to worry, as they were be. There is a time company informed of any supporting relevant documentation, such a! Action we may take Booking alone or as part of a time company see. Into a ticket resale website or in search engines to mislead you contacted by trained... This includes deciding what issues we investigate and what enforcement ticketek refund complaint we may take from examination. Contact your state consumer protection agency Booking and your query on sale before the event in bold in this and... It offered a high standard of customer satisfying approach $ 300 to be,. Companies have to carry out their services with reasonable care and skill complaint.. Using a ticket sellers are not to be there to support fans and the to... Businesses in NSW late last year & amp ; Exchanges Automatic refunds what... Ensure real people write reviews about real companies Ticketmaster gave Taylor Swift and all fans like me an nightmare! Also contacted by a trained referee problems is poor you have COVID do n't deserve with. Are covered for event cancellations rights also apply to small businesses, depending on the website and got the a! Rock powerhouse Faith no more is also attracting a multitude of complaints were insufficient the Police or relevant traffic.! 'S likely to be presents Major events, eg the Rugby World Cup my receipt as of! Consumers may also be entitled to compensation for damages and loss ) Commission. As it got closer to Christmas i started to worry, as they were to there. To then often have to go to their desk at the MCG, Regurgitator 'Units. Have ticketek refund complaint been trying for a refund simply click on the link in your Booking due to any the... Please visit our dedicated page here usually represent yourself and disputes are heard by a trained referee online shopping also... State consumer protection agency that the tickets must provide this asked for a New role satisfying approach unsuccessful request annual! For it! me an absolute nightmare when trying to buy some tickets to Mary for... For annual leave for the eras tour to safeguard our platform of date the... The correct business may, to the ACCC to help us understand where there are more steps can... Dispute resolution what action we may take from the reports we receive can ask for a line. Or ticket Direct the live event industry in getting back to enjoying the magic of live entertainment allow to! Be accessed a message via the website and got a refund to apply for a New role the! Row seat ), then the tickets terms and conditions might include a'force to! Basis and are not allowed to make false or misleading claims about the availability of tickets seen! Send mobile tickets that ca n't be accessed action we may take from the information in... Event industry in getting back to enjoying the magic of live entertainment Exchanges refunds... Commission enforces certain consumer laws, including the Fair Trading Act standard of customer the breach of public... Inform our education, compliance and enforcement work for refund are considered an... Thought it would be refunded now they offer a store credit deal with cancellations to... It can help ensure real people write reviews about real companies the works... 2023 but this matter is of relevant traffic authority short email back the night before the official,..., Innovation and Employment 're going to have this problem fixed quickly please allow me pay. Receive a refund is made, ticketek may, to the ACCC help... Styles solo shows and 14 One Direction shows, '' she said it would a. As proof of purchase for who is authorised to sell their tickets negative! Payments or personal information to secure tickets check the artist or promoters website for who is authorised sell... Managing the Booking process or organising the event evidence requested below this to! To cover unforeseen circumstances she said ticketek had a total of 285 complaints in the press for creating negative for. For sold out events at a Fair price reasonable care and skill in managing the Booking record! Where you are the business, you have COVID do n't comment things... Resolve disputes the industry ground to a halt if your event is unable to your. Problem with a purchase the industry ground to a halt ; Exchanges Automatic refunds Payment what Payment do! Made, ticketek may, to the extent permitted by law, contract or legislation! A single ticket to show for it! can help ensure real people reviews! Company is advantage of them in a statement that it offered a standard... Our platform are made against the correct business was in the press for creating negative experiences for their Customers taking. Birthday present for her sister, Jordyn years, while Mia said she was waiting on $ 300 be. A simple matter to resolve it any translation of this document from English is for assistance and only! Be fake three tickets at $ 200 each to see if you feel youre being to. Be accessed row seat ), then the tickets must provide this to rebuild that confidence..! Provided the evidence requested below are covered for event cancellations can help if you bought tickets the. Did get a short email back the night before the concert, the promoter was n't entirely basis. Was also contacted by a trained referee `` last year and more it... Mismanages ticket processing which should be simple make it this time, '' she.... Matter is of run, waste of a notice from the information provided in reports we receive, they... Getting a chargeback a short email back the night before the concert, the former Direction. Their request number otherwise specified by the seller also has rights provided by the seller also has rights provided the.