theyre not damaged or faded). If your refund is approved, we will process your payment back onto the card used to make the purchase. This minimum fare does not apply to: Click here to view the minimum fare. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. That includes situations where you deliberately allow someone else to use your account to make a booking. Youre responsible for any fraudulent use of your eticket. To create your account, you must give us correct information and keep it regularly updated. The Railcard does not become your property. . Like with everything these days, youll need a password to create your account. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. This seems tedious, but if you want a whole new mailbox, this is what you need to do. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. The Federal Arbitration Act and federal arbitration law apply to this agreement. How To Request A Refund for a Trainline Tickets. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. How can I change my personal details if I am an online Railcard customer. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. To find their contact details see the list of Train Operating Companies. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). I think if you had something in writing that shows. By using our booking service or making a booking with us, youre agreeing that. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Please have a look at our FAQ page for more information. On the right pane click on the pencil icon in the Contact section. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. We are not responsible for any loss or damage that is not foreseeable. ARBITRATIONS AND COURT ACTIONS DIFFER. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Discovery in arbitration is also limited in accord with AAA rules. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Call us on 002 3055 1995 to get help with existing bookings. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Step 3 Under Contact info, click EMAIL. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. Choose which Google mailbox you want to alter. Mobile Tickets are available on certain routes and youll need our app. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. We are not responsible for any loss or damage that is not foreseeable. Registered address . We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. On the Facebook Settings page click on the General tab in the left pane. Youre also agreeing that the card you pay with is yours (i.e. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. All rights reserved. Open the PDF attachment and show the ticket on your mobile device. The minimum fare is subject to change during the validity of your Railcard. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). From here select the details you want to update from the left hand side. Company No. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. This will open Add Another Email Address box. The minimum fare is subject to change during the validity of your Railcard. If you are interested in joining our partnership network, please click here. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. On weekdays, the discount is valid after morning peak times. Call us between 08:00 and 22:00 UK time any day of the week. These websites and apps arent controlled by us, so were not liable for any errors in their content. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Via our highly rated website and mobile app, people can . See also information about Railcards here. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. trainline account change email. Open Outlook and select File from the top menu bar. Please note that all future reservations will be cancelled upon processing the withdrawal request. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. If you are a business or a travel management company looking for a business travel solution, please click here. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. 3846791. You must be aged 60 years or over to buy a Senior Railcard. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Please have a look at our FAQ page for more information. You can cancel your existing booking and buy a new one." In some cases, you may also be issued with a penalty fare, as set by the operator. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. We are represented by over 50 nationalities across five locations. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. We show you prices in the currency that we think is the most relevant for you. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Know any other ways to contact The Trainline? Call us on 01 73 44 07 86 to get help with existing bookings. You may need to pay a fee, as well as any difference in fare, to amend your booking. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Paper Season Tickets are still valid provided they can still be read easily (i.e. If not, you can use their contact details to claim directly with them. Customers from UK, for Eurostar and European journeys. Trainline publishes the names of its . Answer. Neither you nor we intend any third party to be able to enforce any of these terms. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. The section labeled "Account alias" will have a link to click labeled "Add email.". Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. If you have any questions, check in with the relevant carrier or station staff. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Copyright 2023 Trainline.com Limited and its affiliated companies. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. It should not have waited for you to . Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Click here to view the operators that accept the Network Railcard discount. . For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. This data can be used in legal proceedings, in the same way as any written document. Or is any of the information above inaccurate? Home. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. In case of problems please contact the relevant third party provider. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. No problem, if you're registered with us you can update the following details on the website -. The group must travel with at least one of the Railcard holders throughout the journey. You can use your Railcard to buy discounted tickets for adults and children travelling with you. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). 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