Hello, I also think they shop over my insurance deductible. I declined the service. I still don't know what the cause is or if he is coming back. Johnson's sewer and drain cont. We had an emergency plumbing issue today and called Roto around 11:00am. have a hold harmless signed by him before we started the work. He replaced five feet of pipe with copper pipe. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Fee: 1.6% charged for him to get the parts Please also include a copy of this review. There is a Home Depot approximately a mile from my parents home. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Also contacted my insurance to get directions for filing a claim. Our skilled plumbers are available 24/7, including weekends and holidays. Desired outcome: We are not asking for a full refund of all the services. Companies can ask for reviews via automatic invitations. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. He told me that problem was caused by 2 ply paper and long hair. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Total Rip Off do not use this company you will be upset. They got paid and I got no forms. Is this your company? These include grinder effluent pump and well pump service, as well as water line repairs. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. We also lost confidence in Roto-Rooter. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. John Cooke. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. The worst part isnt that. Before he left, I was handed a bill (which I paid with a credit card) of 673$. My mother should have been told that the parts are approximately $800. . Their investigation involved creating a hole and opening my ceiling. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Nope. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. I have a clean out so it was easy access. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Tuesday they showed up and told us that the walls were still wet and then left. Win or lose, it'll cost them money. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Called RR. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. They don't know what they are doing and are scam artists. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Called Roto-Rooter to fix a gas water heater. Click here to get notifications about new complaints of Roto-Rooter Group. Tristian charged the customer $905 for his time. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. The RR employee showed up on time but was not the person originally scheduled. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Better Business Bureau: When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Well start sending you the news you need delivered straight to you. Then they said it's now 4 to 6 pm. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. When you are charging 863.57 you should at least stand behind your work for 41 days. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Well guide you through the process. He was friendly, polite and efficient. They were just looking to make a quick $400 and did not have the best interest of the customer. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) But since he stopped payment on credit charge nothing can be done at this time. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Anyway, what kind of morons are these? Desired outcome: We provided 3 services for unit **. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Snaked our main line in November and 41 days later everything was backed up again. If the drain wasn't fully clear. BS. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Not true! Nearly 3.5 hours later (3:30 pm), still no service technician! They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. After 2 mo. Now, its too late to call anyone to get out here today. Offered $75 off which is more than the coupon offered online. He went over paperwork and the hold harmless clause. She said she would call me the morning of 1/26 and then never did. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? I've used them in every scenario and the charges started going way, way up. I then thanked him and headed to the coast for the weekend. No company should schedule. He didnt tell until I wanted itemized information about the costs. This was to be at 0900. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. On Sat. Business response. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. The toilet was clogged the first day and not cleared by the first technician. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Desired outcome: But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I left to go to work and my girlfriend was present when they arrived. Copyright 2023 Acton Media Inc. All rights reserved. Their jetter failed to operate so they departed. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. EcoPlumbers charges us much less. When we talked to the neighbor. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. RR tried to scope the pipe but did not succeed in finding any leak. They Saud he'd now arrive at 2pm. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. The work has a guarantee for 1 year. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. customer was refunded $150 for the drain cleaning. So I tend to believe each word in his statement. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. I called Roto-Rooter to return to my home and remedy the clog. There is no possible way they have a legitimate 4.8 stars. On 10/26/22 unit ** had anotherclog in the toilet. As we talked about we would discount your original bill from the replacement cost. Well guide you through the process. We value your privacy. On December 29, 2022, Roto-Rooter installed replacement faucets. I never heard back from him. Roto-Rooters sewer cleaning is still part of its legacy. on a house I recently purchased. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Finally they showed up on Sunday morning to pick up the rest of the equipment. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Three times & cancel you as a business is not run like that. A link has directed you to this review. To date no additional water damage has occurred. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. 2. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. When the technician left that day, the fuse was still blown and the equipment was still not running. Soon after a 2nd water mitigation guy shows and takes floor samples. He snaked out the main waste pipe in the basement which took about 20 minutes. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. $180 for fitting a shower head! Unsubscribe easily. Roto-rooter plumber Installed water pressure booster on 08/22/2022. For more information about reviews on ConsumerAffairs.com please visit our 3. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Charged me $750 plus $49 tax! Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I want a refund of $2,964.91 for the services I did not need. Discover why Roto-Rooter is the preferred plumbing company in the nation. Scare tactics on young female homeowners has no place in todays culture. There were extremely loud noises coming from the pipes when he ran the machine. Customer: John Cooke What a rip off and I'll never use them again. Reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps should been. From the pipes when he ran the machine accept the service of Roto-Rooter to remove, clean install. Preferred plumbing company in the toilet to the water damage on my ceiling, in toilet! Critical of a specific branch or employee since he stopped payment on credit charge nothing can be a separate,... 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