These hotels are Marriott and hilton properties that have such rooms. Must be the only cruise line that does not. Thank you for sharing your comments here, Spwest. They actually took the time to get to know you and treat you like a friend or family member. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. My travel agent has since tried to sort this with Viking but they are refusing to help. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. My Viking Journey. It was never clear why there was initial confusion about this. Once on the ship, all the staff were friendly and willing to help. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Viking used to do a southern route through the Western Med (Southern Med Discovery). The systems in place for dining, entertainment, excursions were easy and smooth. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Viking booked the hotels for these excursions. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Cruise delayed because of COVID. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Desired outcome: 2. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. I totally agree with you on this. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. We also purchased, This was by far one of the best cruises I have been on. Oh the problems of the first world. Most of the food was good. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. The ship was beautiful, clean and the staff tremendous. For the most part we were very pleased with our cruise. Viking cruises - its company's promises are NOT reliable - buyer's beware. Part refund, at least 25%. There is so much inside the policy information that most are not aware of. CC Help Jenn Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Reviewed January 24, 2022 via mobile . The Best Way to Book an Ocean or River Cruise. The first sailings were schedule for December, 2020 and we were booked for December2021. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Wonderful ports, staff, with a few weaknesses thrown in. Viking just gives a token gesture to Australia and New Zealand . By Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Heated bathroom floor and towel rack had to be activated outside our stateroom. Sadly, it was an early victim of the Covid shutdown. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. 12/21- 12/28/2022 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. And there was no shortage of entertaining and educational things to do each day. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. Fabulous Cruising in the Caribbean with Viking. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Also Viking room stewards > Silversea butlers. We lost. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. I for one have no interest in the Carribean. You will be able to leave a comment after signing in, By It was not a river cruise so I cannot speak to that subject. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. An apology is not good enough. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We finally made it in 2022. The Caribbean comments remind me of a Yogi Berra line:That place? By proceeding, you agree to Cruise Critics. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. LauraS This review was chosen algorithmically as the most valued customer feedback. Another . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This was by far one of the best cruises I have . Powered by Invision Community. LauraS Explore the world in comfort with Viking. Not crowded at all only about 900 . Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The food was delicious and there were so many options to choose from with regards to the restaurants. This complaint was posted by a verified customer. They of course know that we can't afford the stress and expense of fighting them in court. Because we were given a voucher, we can not get out money back. We used Viking Air for our flights and had great flights from the US to Reykjavik. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). I complained initially that I was not given a direct flight. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Featured review. Honestly, this sounds like a "comment". By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. I suspect the landscape there will remind me of parts of NZ. I would designate this not as a serious problem, but rather not enough of a good thing! Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. The food in the buffet was underwhelming, and. The complaint has been investigated and resolved to the customers satisfaction. Real class A experts of subjects related to the itinerary with several presentations each. Be careful and know what you are buying. longterm, 20 hours ago in Viking Ocean. See you there! Viking's World Cruises hit lots of those places.. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Desired outcome: We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Yazmin Hope and Libby Gallagher Secondly, we had a problem with vouchers for which we received conflicting information. Needed 2 days in Singapore, and only 1 in Jakarta. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The text appears: #1 on the oceans. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. The cruise was cancelled due the pandemic ($11,367.50) However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Thank you. Started 13 hours ago, By Search Close. I want to take more Viking Ocean cruises, but I want to try new places. Younger crowd. New Zealanders and Australians are cruise addicts, and would support cruises locally. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The service was warm, friendly and genuine. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. . By I told a member of staff about this and was directed to use a toilet on the top deck. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. 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