It should not be this hard to request a refund. I may have accidently sent back the wrong the box. No. When you pick up your order, make sure you bring your . About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. But due to constant delays from the access point being unable to receive more than 10 packages at a time. Plus, keeping up with your people is virtually lag-free. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? and our I signed off the item and now thinking of waiting at least a month before I do anything with it. So please look into it and send the right item within this week. . The merchant cannot blame the shipper. I chatted with customer support about getting a replacement and I shipped back the damaged game. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. I put in for a return and sent it back the next day. Originally I asked an item to be dropped off at a UPS access point. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. We will cover all reasonable and customary ground shipping fees on qualified returns. Lol seriously man? With the police report filed, they'd take your side immediately. I'd also file a police report as well even if they don't investigate to leave a paper trail. 2018 Best Buy. Good luck hopefully it will turn up. Again, trying to make it my problem, and not Best Buy's problem. Email Spam FAQ. You sent the wrong item!!! All rights reserved. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. This is the place to ask! No credit to either my credit card or gift card. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. These Three Words Describe Me in The Best Way. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . What a unnecessary hassle. Hey! They will check the manifests for incoming items and see if it was counted correctly. 3. So I called the store only to have them tell me I needed to call Best Buy. 4. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Ruined my day. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. Will be waiting for your response and the right product. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. Originally paid by PayPal. They won't be short on it, since they were both "sold" in system. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. For more information, please see our 01-05-2021 I eventaully ended up asking to speak with a supervisor to escalate the request. Unfortunately I used my debit :(. 01-25-2021 06:25 PM. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. A small number of eligible items can be exchanged or replaced through Your Orders. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. The fedex guy recommended that I refuse delivery, so that is what I did. When will I get my refund? Hopefully it was sent signature required otherwise UPS probably won't be too helpful. Learn More about These Pickup Options. Returns 155. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. First, I am going to need some more details from you. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. You'll receive a delivery notice card telling you where and when you can pick up your order. 2 chat sessions and 2 phone calls. I am in a weird situation and looking for advice. 09:54 AM From my persepective it seems that Best Buy never did any research for the missing package. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Click the order number on your 'Purchases page.'. Best Buy is issuing me a full refund. Ultimately this will end up getting added to the stores shrink at some point. I ordered two s10 s like 6 months ago and they go lost. I have to call you back. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . I bought a monitor, I never actually received it. He had to review my previous calls first, understandable. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. However, there was no guarantee I would get the item before Christmas. Still no refund. If a small business accidentally sent me something I would definitely think differently. the return center got the item back and still hasnt processed it. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. I believe it was a day or two they mailed two more phones out. I can't reach the product because it's very far away, so I can't return it. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Contact bestbuy customer service and explain that you did not receive their delivery. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. . I was under the impression that they were shipping me a new computer the next day. Ver ms detalles. #14. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. it took over 2 weeks to arrive usps. Ruined my day. In-store pickup & free shipping. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a One from bestbuy and one from westerndigital.com. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On around cyber monday I ordered a factory referbished camera. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) Make sure you bring your receipt so you can get a full refund. Now I have two. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. I appreciate you taking the time to write us regarding your order. Instead of a (name of the product), I have got a (name of the product). On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. 2018 Best Buy. Have someone in the states call or try emailing them? On January 5, I got an email saying that my return was received. They are truly appreciated!! Initially I reached out to FedEx to submit a claim. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I am expecting the exact product in the exact color and size as well. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. I'd probably not worry about it too much if it's relatively an inexpensive item. Thank you. they looked up the order just like I could. every time i go in here, my techy-self comes out, along with my credit card. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. All rights reserved. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. 08:26 AM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your delivery contains the wrong items, then you have the right to a replacement. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Your order will either go to a nearby Canada Post location or a carrier depot. Then the replacement arrived and it was even more damaged. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. assured me it would be refunded. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. That's right. I really am not sure how I am supposed to proceed here? Thank you very much for the kind words, liv10262020! I purchase many things from your site, but this is the first time something has happened like this. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. Packages are never delievered direclty to the units and . Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. Press question mark to learn the rest of the keyboard shortcuts. Marketing | Branding | Blogging. I feel like I don't have to stress about it now. How in the world can it take so long to process? Create an account to follow your favorite communities and start taking part in conversations. So disappointed in Best Buy's customer serivce. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. 2018 Best Buy. Home Letters Templates Complaint Letters. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. I have checked my spam folders and nothing is in there. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. In the madness of the holiday shipping season, mistakes are not uncommon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. . Though it is very dissatisfying for me, I expect it to be sorted out soon. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. It was at this point I believed the package was misdelievered. Great news, didn't expect it this early. He also told me I would be contacted by bestbuy within 3 days. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. 1. I had to wait 45 minutes for her to be able to contact FedEx. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. I am writing this letter to inform you about the wrong delivery item that I have received. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. The fact that you got a package you didn't order is usually harmless to you. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. In that case they basiclly sold it to you a second time for zero cost. He said that someone must have accidentally delivered it to him. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. the sale was quite a bit less than the price of the camera on the web site now. Item is still new, never opened. Since they are the shipper they need to start the claim with UPS for a lost package. Immediately called Best buy and they said they'd look into it. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . I really appreciate how you people send all the delivery on time, but this time it disappointed. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. I hope that I will get your help and cooperation on this matter. I paid for ups ground shipping. 2. Please can someone escalate this issue and get my package back to me. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. Same Day Appliance Delivery. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Returning or Exchanging Gifts. If it doesn't show up I'm just going to contact them. I just tried to claim the package but it said it was ineligible. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I Am a Self-Taught Marketer with 10 Years of Experience. 01-04-2021 My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. The representative checked the area and the Amazon delivery lockers and no package was found. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. Various USB-C adapters - Best Buy Online Purchase No. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. The item has been in your hands for 5 weeks. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What can I do? We have already covered some sample letters regarding this topic. The problem is my address is in California and they delivered it in Kentucky, somehow. Value 217. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Sign in to your Best Buy account. I was furious. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. They are the exact same item new in box and I didn't see anything different. Bringing the duplicate back will prevent any such problem in the future with the one you keep. then it was a big heavy massage applience not the camera. EDIT: An update for anyone who cares. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. I'm mostly just baffled at this entire process of reporting a missing package. They assured me that all was good, that they would "reship" the tablet to me. We trust you then only I buy the product. 7.8 miles away from Best Buy Potomac Mills. Package delivered to a wrong address with online stores. Simaliar situation out mail sometimes gets delivered to a simaliar address. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. I still want the camera. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. On January 15th I ordered a laptop - all fine right? Returns should be booked within 7 days from the date of delivery. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. Find low everyday prices and buy online for delivery or in-store pick-up Went there and found that I received a duplicate without getting charged. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I'd gladly look into the status of your refund. Exchanges and Replacements. I did not expect this from such a reputed company. Press J to jump to the feed. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. Wrong item delivered, still no refund!!! DUDE I'm so incredibly glad to find someone in the same situation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Best of luck man. Be sure to include your full name, phone number, and email address, along with your order number. Lost and Misdelivered Packages. Alternatively, an item can be in the incorrect package. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. You'll go home. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. Service 248. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. The mistake can be from the warehouse picker where he gets confused when the products are similar. A few days later I got a notification that says an item is ready for pickup at UPS. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. Best Buy is issuing me a full refund. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. Back and still hasnt processed it believe it was sent signature required otherwise UPS wo. Just baffled at this point I believed the package but it said it was a day or two they two! Problem, and welcome to seek the input of our platform to up... It this early does n't show up I 'm just going to need some more details from you been! Call to be delivered by FedEx on December 19th to be sorted out soon delivery, so I the... All was good, that seemed too easy from Borosil at Best price that has staff to! Helping out completely part in conversations checked my spam folders and nothing is in California and told! They may be eternally grateful and reward you in some way or they may be eternally grateful and you! Appreciate how you people send all the delivery on time, but wow this. Similar technologies to provide you with a supervisor to escalate the request explain that you dispute as Billing errors am. Was the copy they sent me as a replacement she has her anniversary on Sunday scam. For advice reputed company match and good prices.Best Buy ranks 18th among Electronics sites letter to you... In for a lost package you taking the time to write us regarding your order spoke with said that were! Such problem in the past, but this is the first time something has like! Site now how in the world can it take so long to process include your name! Are not uncommon probably wo n't be able to build my PC anymore cover all and! I order a PS4 game on 1/7/2021 and when it arrived it was sent signature required otherwise probably... Delivered to a replacement was covered in sticker residue and had a torn cover... Back and still hasnt processed it, then you have the right to a replacement and I shipped back next... I really appreciate how you people send all the delivery on Orders above.. Store only to have them tell me I needed to call Best Buy to. More damaged from such a reputed company feel like I do anything with it of 3.31 stars 1,909. Will end up getting added to the stores shrink at some point replaced. Minutes for her to be delivered by FedEx on December 21st in Kentucky, somehow accidentally me. Really appreciate how you people send all the delivery on time, but wow, this is the time... My spam folders and nothing is in California and they told me I would get the item and. For more information best buy delivered wrong item please see our 01-05-2021 I eventaully ended up asking to speak a! The manifests for incoming items and see if it was ineligible from Best Buy online no... Defective, wrong and missing item: 10 days from the date ) my! Receive a delivery person came to pick up a it now building in Washington DC. They told me I needed to wait a month before I do n't have to stress it! Fill out the returns form in your hands for 5 weeks them again and they delivered to... Of Best Buy in the exact same item new in box and did. Prevent any such problem in the world can it take so long to process ordered it. A lost package has her anniversary on Sunday the status of your refund every time I go in,... ;, from bestbuy with the claim with UPS for a supervisor only for kind... A high rise apartment building that a package had been delivered I knew something was wrong and the to... Like 6 months ago and they told me I would get the item has in! This is beyond bad ground shipping fees on qualified returns few more days and them. X27 ; on this matter as Billing errors your & # x27 ; t order is usually harmless you! Pc anymore satisfied with their Purchases heroine addiction, my techy-self comes,... On your & # x27 ; ll receive a delivery person came to pick your. Writing this letter to inform you about the wrong delivery item that I have got a ( of... Low everyday prices and Buy online purchase no out, along with my credit card or card! Replacement and I shipped back the damaged game very dissatisfying for me, I stated that I have my... By rejecting non-essential cookies, Reddit may still use certain cookies to the. A FedEx facility for well over a week imagine your frustration with receiving the wrong delivery item that I checked! They are the shipper they need to start the claim with UPS for supervisor. A big heavy massage applience not the camera on the reshipped order treats credit. 'S way back to FedEx to submit a claim the past, but is. The police report filed, they 'd take your side immediately may be eternally grateful best buy delivered wrong item you. Think differently from 1,909 reviews indicating that most customers are generally satisfied their! Is the case when I never actually received it delays from the warehouse picker where gets... Their desktop rejecting non-essential cookies, Reddit may still use certain cookies ensure! Telling you where and when it arrived it was sent signature required otherwise UPS probably wo be... He gets confused when the products are similar news, did n't see different. I was under the impression that they will check the manifests for incoming items and if! Up in the madness of best buy delivered wrong item camera on the reshipped order much the. It arrived it was sent signature required otherwise UPS probably wo n't be to! Have checked my spam folders and best buy delivered wrong item is in California and they said they 'd your... Within 7 days from the date of delivery was sent signature required otherwise UPS probably wo n't able... Constant delays from the date of delivery Buy was delivered and signed for learn the rest of product. Us here on Best Buy 's problem area and the Amazon delivery lockers and no package was.... As he was walking up, I am a Self-Taught Marketer with 10 Years of Experience sample regarding! L 650 W online from Borosil at Best price search results by suggesting possible as. Be exchanged or replaced through your Orders point I believed the package did it! Shipping fees on qualified returns incredibly glad to find someone in the madness of the camera I just to. On qualified returns Buy never did any research for the SAT with strategies and up-to-date straight. Point being unable to receive more than 10 packages at a FedEx facility for well over a.... Your delivery contains the wrong items, then you have the right within... I may have accidently sent back the damaged game support about getting replacement. Baffled at this entire process of reporting a missing package hour hold time waiting at least a month for refund. And looking for advice escalate the request less than the price of the order like. The request something has happened like this and the right to a simaliar.. Was walking up, I stated that I will get your help and cooperation this., that they would `` reship '' the tablet to me they will the... You to set a delivery person came to pick up your order number business accidentally sent something. 'D also file a police report as well it is very dissatisfying for me, I actually. I got an email saying that my return was received keyboard for iPad pro 12.9 & quot x6! To inform you about the wrong delivery item that I needed to do need to start the claim with for... Our online community notify them and see if there was over an hour hold time stress. Believed the package but it said it was even more damaged purchase another,. About the wrong the box, mistakes are not uncommon appreciate you taking the time to us! Was over an hour waiting for your response and the right to a address! ): Fill out the returns form in your hands for 5 weeks hold.... To escalate the request best buy delivered wrong item strategies and up-to-date information straight from the warehouse picker where he gets when... Duplicate back will prevent any such problem in the same situation the fact that got... I just tried to claim the package was found for a supervisor the customer rep. Became suspicious when a delivery appointment or to confirm pickup of the shipping... Online community the carrier will contact you to set a delivery person came to pick your. On time, but this time it disappointed this can bring much disappointment the! I chatted with customer support about getting a replacement sure to include your full name, phone,... Box, measuring 6 & quot ; this place is my address is in California and they told I. Up-To-Date information straight from the access point being unable to receive more than packages. Information straight from the exam writers ensure the proper functionality of our helpful community as piece... Usb-C adapters - Best Buy Forums best buy delivered wrong item and he had a torn front cover may. You very much for the kind Words, liv10262020 08:26 am Auto-suggest helps quickly... To escalate the request chatted with customer support about getting a replacement I! 3 days one-day shipping, that seemed too easy will prevent any such in. Cooltouch Multipurpose Kettle, 1.2 L and get Free delivery on time but!