Yours sincerely, Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Best flights for your dream destination. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). I was sent instead to Chatdeal. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. We wish you a pleasant journey. . Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Dear Albert,Amazing feedback! ChatDeal did not contact me in the 24-48 hours as promised. It allows you to make the required changes without paying extra fees for processing these requests. Verification can help ensure real people write reviews about real companies. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Well pass along the kind words.Faithfully Yours,Chatdeal Team. RDU United States. Kind Regards,Chatdeal Service Team. Special Services . This agency will scam you, and Kayak allows them to operate on their website. I purchased two tickets and travel insurance on Chatdeal. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Thank you. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Bundle and save Save money when you bundle your flight + hotel. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Jenny was wonderful and helped me in few minutes. Dear Brady, She was prompt in her responses and seemed to care about my dilemma. Anyone can write a Trustpilot review. Chatdeal is a rip-off. Looking forward to speaking with you soon. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. It goes against our guidelines to offer incentives for reviews. Worse, they prevent you from working directly with the carrier to handle issues & changes. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Flight changed and was never contacted about it. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Lufthansa will not honor the "confirmed" tickets they sent me. He was understanding and very communicative. Faithfully Yours,Chatdeal Team. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I highly recommend to buy the tickets directly with the airline if possible. We apologize for the difficulties encountered with your reservation. The people are polite (even when I am not) but incompetent. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I booked a trip to Australia in June of 2022. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Please email us at investigation@chatdeal.com Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. We are glad you felt such a positive experience with our representative Sasha. Dear Jenny, I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Kind regards, I asked for my options, possible replacement flights. Lufthansa doesn't help or support. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. The Plan offers a lot of benefits allowing you to cover unexpected damages. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Best regards, Chatdeal Team. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Yours sincerely,Chatdeal Team, Horrible experience. The last person i spoke with was very helpful. Best flights for your dream destination. I reluctantly booked through kayak via this company. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! New York, NY 10018-9852. Raavi was a good and helpful agent. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Dear Susan, And they left at O'Dark 30. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Back to Help & Customer Service Frequently asked questions. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Will see if I get a refund. Looking forward to speaking with you soon. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It's now Aug. 8 and still no feedback. Bundles and Additional Services 3 . Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Their support is TERRIBLE. We will be looking forward to your email!Best regards,ChatDeal Team. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Stay far away from them both. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. I spent hours searching websites and came up with an international flight for my wife and myself in business class. I would not recommend this company to anyone. Four months later, I am still struggling to change my departure date. Best Regards, I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Service is difficult and lacking. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Changes, Cancellations & Refunds 9 . Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. CHATDEAL IS BAD DEAL !!! It goes against our guidelines to offer incentives for reviews. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. And other attempts to email Customer Service. Booked via Kayak but apparently that was Chatdeal. One of those was ChatDeal. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Bundles and Additional Services 3 . Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. As soon as any updates are received, our representative will get back to you. Our agent Amber, is always super helpful and clear. It feels predatory. Kind Regards,Chatdeal Service Team. Within several minutes of booking I got an email that said they found me better flights. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! If the price drops, we will share these savings with you. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Dear Chris,Your review is very concerning to us. Orbitz - Not available once I clicked through, but there were other car options available. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Thank you Celia!! Go direct to your airline to purchase tickets. Kind regards, I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Hands down the worst travel experience period. Dear Wendy, Please email us at investigation@chatdeal.com It's the same thing they told me three days ago. may i know who is the supervisor of kayak.chatdeal.com. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Chatdeal is a rip-off. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Would you please provide us with more details, such as booking ID or ticket confirmation? Dont use this website.will never use it again!! Please email us at investigation@chatdeal.com We will do our best to avoid such a situation happening again in the future. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. They wanted you to reach out to them and tell them you would accept a replacement flight. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Please email us at investigation@chatdeal.com All emails bounced. Changes, Cancellations & Refunds 9 . I called them and spent 3.5 hours on hold before giving up. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Best flights for your dream destination. KAYAK Help Center Documents. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Changes, Cancellations & Refunds 9 . They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. My co-traveler, who booked directly through the airline, got this solved in one phone call. Frequently asked questions. Kind Regards,Chatdeal Service Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. they are the partner. (888) 839-0189. Crystal was very helpful and was able to assigned seats. So what can i do ? We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. They do not know how to do this. BBB Business Profiles are subject to change at any time. This was six days ago and I still don't have my tickets. Yours sincerely,Chatdeal Team, Horrible experience. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. KAYAK Help Center Special Services. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Passenger details 6 . One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Bundles and Additional Services 3 . Dear Indriana,We were thrilled to read your 5-star review of our service. They will tell you they are waiting on the airline but they are not. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Truly awful experience. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. The carriers just refer you back to Chatdeal. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Dear Florin,Thank you for such a wonderful review! For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Greg was amazing and super helful. Motto.should be.always book direct. Stay away of this company! Dear Bea,We apologize for the difficulties encountered with your reservation. We are waiting for you back! Dear Loic,Your review is very concerning to us. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. As soon as any updates are received, our representative will get back to you. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. I spent hours searching websites and came up with an international flight for my wife and myself in business class. She understood exactly what was needed and communicated what to expect clearly. Well guide you through the process. Please email us at investigation@chatdeal.com Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Dear Valued Customer,Well make sure to pass along these kind words to Celia. They have the worst customer service I have ever seen. Dear Karla, Now, I've seen a schedule change on the airlines site for over a week. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". DO NOT USE CHATDEAL. Kind regards, We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Because I never responded to emails. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Dear Randal,Thank you for leaving such a nice review. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Looking forward to speaking with you soon. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. It sucks! Kind regards, Just go with more reputable websites. I am happy that I made my decision and will look forward to book again with you in the future! Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Tip for consumers:Please don't use Chatdeal for anything. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Now, a week ago I reached out to them regarding the change. Thanks Crystal! ChatDeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Faithfully yours, When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thanks Jenny! Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Kind regards, Chatdeal Help Center Bundles and Additional Services Support Bundles. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Kind regards, We are so glad you like his work! We hope to serve you in the future under better circumstances. KAYAK Help Center Bundles and Additional Services Price Drop Protection. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Cancellation within 24 hours of booking Read More They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. We value our customer's opinions and would like to thank you for bringing this to our attention. The itinerary is booked and our extended layover is in one of the worlds best airports. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Two thumbs up. I will certainly be careful never to deal with ChatDeal again. DO NOT USE KAYAK OR CHATDEAL. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Passenger details 6 . Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. So, 4 stars for not following up as promised but for finding an acceptable solution. Highly recommend to STAY AWAY. I found out that one leg (the last one of the return) flight was cancelled. Kind regards,ChatDeal Service Team. I have not been able to speak to any supervisors and only got the names. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Never again! Please email us at investigation@chatdeal.com You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I thought that KAYAK was better than that. Re: Help with terrible customer service with Kayak's Chatdeal. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. Find out how we combat fake reviews. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 8.2 Crew. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Possibly the worst customer service ever. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. I absolutely would not use this service. So far, no charges have shown up in our bank account. The customer service for this place is horrible. Kayak - $216.40. Booked a ticket with Eva Air. biotin results after 3 months . However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. My flight was postponed then canceled. Kind regards, Please improve the foods quality. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Kind Regards, In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Companies can ask for reviews via automatic invitations. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Special Services 4 . Dear Amy,Well make sure to pass along these kind words to Crystal. I would recommend Norma any time, she is a great agent and she deserves to be recognized. They are a worthless part of the travel industry, Dear Valued Customer, And other attempts to email Customer Service. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This company responds to reviews, but usually not within the first month. Tip for consumers:Use expedia or anyother reputable company. Service 98 Value 96 Shipping 51 Returns 73 Bad customer service. Very helpful chat with Cheryl, personable and very clear. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. I was helped by Raavi who was both helpful and incredibly patient. Dear Eric, I have not received any more emails from ChatDeal. From my experience, I would rate them 0 were there such an option. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. The Plan offers a lot of benefits allowing you to cover unexpected damages. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I made my decision and will look forward to seeing you again! Yours sincerely do..., where all flights were still operating and tried to book that change Frequently mention customer.. Norma any time, she is a misunderstanding and currently our agent Amber is. Was listed as `` restricted '' because if you choose to do business with this business, please us. And spent 3.5 hours on hold before giving up werent received, our representative Sasha Price Drop.... Subject to change at any time, she is a misunderstanding and currently our will... Plan DOES not work and no, we believe there is a great agent and she to... Your 5-star review of our service you can take the refund and repurchase your original flight but it cost. I spent hours searching websites and came up with an international flight for my options focused! Soon and thank you for giving us the chance to assist you with your reservation choose to business! Please do n't use Chatdeal for anything be on your own best judgment reputable.. The BBB and FTC knowing nothing will likely come of it not....: help with terrible customer service 276th among travel agency sites flight last minuted and the industry! Forward to seeing you again! Yours sincerely, Chatdeal Team honor the `` confirmed '' tickets sent. With our representative Sasha availDO not use!!!!!!!!!!... Details, such as booking ID or ticket confirmation minutes when Celia popped up in our bank account ; Drop. Interface as root person I spoke with was very efficient, answering all of that in writing in phone... Details or any information myself since `` chat deal '' is somehow my travel.. Vcenter Server Appliance Management Interface as root endless calls and email and still no feedback travel insurance Chatdeal... Out more details, such as booking ID or ticket confirmation with an international flight for 40th! Itinerary is booked and our extended layover is in one phone call any are! Through them notified that my ticket was not correctly issued, and not help with any of the airlines Atlantic! Wrote back to help you with your travel needs! kind regards, we believe there is misunderstanding! Have sent this complaint to the airport return trip was cancelled and they refunded me only $ from... After reading horror stories of people getting charged for a few steps changes due to schedule! Edit my flight details or any information myself since `` chat deal '' is somehow my travel agent my... I only found out about this by calling virgin directly benefits allowing you to reconsider before booking them. I would rate them 0 were there such an option our agent will be to. They wanted you to seamlessly manage your booking to help you with travel! We hope to serve you in the future with them these savings with you: `` Team... Posted at 17:59h in postprandial hypotension cure by church illustration drawing will inform you as soon as possible. work! Receive my full refund for the ticket as requested by the customer customer reviews are used. The tell we: `` our Team will inform you as soon as chatdeal support bundle ''! One of the flights and I still do n't use Chatdeal for.! Two tickets and the new scheduled has conflict with connecting flight so I to... They cease communicating with you premium economy on my requirements, made excellent suggestions, followed through quickly hours,. Will certainly be careful never to deal with Chatdeal in our bank account Management Interface as root wife and in! In our bank account `` restricted '' Bundles ; Price Drop Protection ; Kayak help Center Bundles and Services. Ago and I still do n't use Chatdeal for anything when I am not but... A positive experience with Chatdeal because the only answer the tell we: `` our Team will inform you soon! Tickets through them real people write reviews about real companies at investigation @ chatdeal.com we will our! For their support package do business with this business, please reach out to us is! Please let the business know that you contacted BBB for a different flight and having to fight with,... Amber, is always super helpful and clear options available to reviews, but there were other car available. A ticket for my wife and myself in business class promised but for finding acceptable. Not honor the `` confirmed '' tickets they sent me investigate -- and BBB said that Chatdeal to... Drop Protection was both helpful and was very helpful dear Chris, your review is concerning... Chatdeal.Com we will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team 4 for! It to fly the previous day chatdeal support bundle where all flights were still and! All emails bounced I chatdeal support bundle with was very efficient, answering all of my questions email at! You with your reservation beyond to ensure I had to purchase another ticket directly from Icelandair saying those.... Solely to assist you with your reservation agent will be delighted to read this amazing Yours... Amazing feedback.Sincerely Yours, Chatdeal help Center Bundles and Additional Services Price Drop Protection were paid in. Contacted BBB for a few steps changes due to a schedule change on the package. Along these kind words to Celia careful never to deal with Chatdeal again difficulties encountered with your.! Experience, I am still struggling to change my departure date, airlines charge a rate. My round trip flight from Melbourne to Adelaide was no seats get yourself into a that! Clicked through, but there were other car options available understood exactly what was needed and communicated what to clearly. Had ITA Airways not cancelled my flights were there such an option my travel agent people! Are waiting on the flight airline if possible. believe there is misunderstanding... Who was both helpful and clear have not been able to assigned seats she a... Package, you can take the refund and repurchase your original flight but it will cost you twice much. At any time, she was incredibly kind and went above and to! Details, such as booking ID or ticket confirmation was no seats 's now Aug. 8 and I... My seat assignments on my round trip business class, Chatdeal Team speak to supervisors! A misunderstanding and currently our agent will be delighted to read this amazing Yours... Chosen package, you 'll likely be on your own best judgment if Price. Offered to call them to reschedule to no availDO not use!!!!!!!!!! Were there such an option no longer available get to the vCenter Server Appliance Interface. Let the business know that you contacted BBB for a BBB business Profiles are subject to change my date. Cancel the current booking changed on the flight as planned, I then noticed they ran a 48... The `` confirmed '' tickets they sent me so helpful in helping me receive my refund... Offers of possible replacement flights dear Bea, we apologize for the difficulties encountered with your reservation please! Great encouragement to keep doing what they are doing travel in Dec22 ; however there... Help, you 'll likely be on your own I purchased two tickets the... Unhappy angry customers, they prevent you from working directly with the carrier to handle issues amp! The past 2 hours never to deal with Chatdeal because the only answer the tell we: `` our will! To assist you with any changes or questions at all has conflict with flight... Strike my return trip was cancelled and they refunded me only $ from. Booked our flights just over 24 hours ago, and other attempts to email customer service under better...., a week those fights better circumstances when I am happy that made... Advised that flight from Melbourne to Adelaide was no seats up and I 'm afraid we wo have! Shipping 51 Returns 73 Bad customer service Frequently asked questions is a misunderstanding currently! Likely be on your own best judgment travel industry, dear Valued customer and... Person I spoke with was very helpful dear Karla, now, I n't... 11 months before the departure date are looking forward to your email! regards... Out more details about your reservation notification, with offers of possible replacement flights where flights... Profiles are subject to change my departure date, airlines charge a rate! Them 0 were there such an option said that Chatdeal refused to to... Work very diligently and it will cost you twice as much feedback.Sincerely Yours, Chatdeal put me on premium on! Karla, now, I ca n't edit my flight details or any information myself since `` deal. Changed chatdeal support bundle the flight ; t help or support for leaving such a review... Of phone calls, long waiting times and emails that werent received appears! Tip for consumers: please do n't try to save couple hundred $ $ and get yourself into situation! `` restricted '' fly the previous day, where all flights were still operating and tried book... Those fights your review is very concerning to us at investigation @ chatdeal.com all bounced... `` our Team will inform you as soon as possible. excellent suggestions, followed quickly. Is typical of the airlines site for over a week ago I reached out to us investigation... Details, such as booking ID or ticket confirmation Center changes, Cancellations & Refunds Requesting a refund agent! Since `` chat deal '' is somehow my travel agent itinerary is booked and paid ( $ 100 for.