the app, clearing the app's data, and checking your internet connection are a few of the steps you can take to ensure the app works smoothly. If you use an ad-blocker on your web browser or have a VPN running, both apps can stop Discovery Plus from running effectively. Multiple or unauthorized account charges. We have tried pinging Discoveryplus website using our server and the website returned the above results. iPhone v. Android: Which Is Best For You? Enter the email address you have registered. Hi Chelsea, thank you for leaving this feedback for us. Installed it a couple of times. Watching the complaint volumes increasing, it appears the issue is widely impacting users and needs immediate scrutiny from the concerned parties. When I use my Roku to view Discovery Plus, I am prompted to log in. Also, a lot of the time show that I have not watched will just appear in my continued watching. RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Get the Latest Tech News Delivered Every Day. After youve fully restarted your device, try to stream Discovery Plus and see if it works. Sorry, there is insufficient stock for your cart. If the problem only exists on one device, then that specific device has a problem. Launch the Discovery Plus app or reload the browser page. I have been using my discovery plus channel without any problem but since this monday 9/13/2021 this app wont start on my roku device. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. Try a wired internet connection. Manufacturer support & warranty resources. If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see theRemove channeloption. I work the problem directly with discovery+ help by putting a ticket report of the problem and submitting photos of the message. Download the Discovery Plus App. You can also try to reboot your device, especially when you're using the mobile app. Sometimes a quick reboot of the device resolves app issues; sometimes, there is another problem with the device that it can quickly fix. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Discovery strives to ensure that its websites, applications, and content are accessible to persons with disabilities, including users of screen reader technology. Your web browser can cause software issues if youre using the web player on a computer; the Discovery Plus app is the culprit if youre using a phone, tablet, or streaming device. That can help reset things if your television has experienced a glitch somewhere that impacted smart TV apps like Discovery Plus. Try signing out of Discovery Plus and signing back in to see if it fixes the problem. Common causes for these issues on Android devices are video enhancers or vibrant color effect settings. Watch the best real-life shows from your favorite TV brands - including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and many more - plus catch exciting, can't-miss Originals and exclusives you won't see anywhere else. As per reports . We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: Discovery Plus Supported Devices: What Devices Is It Compatible With? Update your device. Really anxious to view the channel! Secure Account Log In. If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. TV-PG. Make sure you don't have a VPN working as your Internet connection speed may be considerably lower because of it. Reboot your router. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps: It is important to note that if you are experiencing buffering, freezing, black screens, or fuzzy video quality, it may be due to a variety of other issues. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Although Discovery Plus hasn't made any specifications regarding the minimum requirements, it's easy to know that you need at least 5 Mbps to stream pretty much anything of quality. Get the Latest Tech News Delivered Every Day. When Discovery Plus became available, I signed up for the 7 day free trial, using my Roku, or so Discovery Plus tells me. Restart your device and/or reset the router. It is because when you launch this app on FireTV it will ask for the username and password that you get from your provider. Having the same problem. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Readers like you help support MUO. It might be your location. Please. To fix the problem of Discovery Plus not working, and start watching your favorite shows again, try following the troubleshooting tips below. Forgot User ID / Forgot Password. Next, confirm you are trying to access the official Discovery+ website if you're using a computer, tablet, or laptop. Be sure you're closing down the app;learn how to close Android apps andquit apps on iPhone. Close the app. Password does not meet security standards. have verified my email and password on Roku, gotten confirmation, Discovery Plus says I'm signed up and being charged, yet still get "sign in" prompt. If its too slow or intermittent, then Discovery Plus wont work. Get signed up on Google Pay. For more information about that channel's authentication and functionality, you'll want to contact Discovery+ support directly to inquire further. There's something for everyone! How to Fix It When a PS5 Controller Won't Charge, How to Fix It When a Windows 10 Microphone is Not Working, 502 Bad Gateway Error: What It Is and How to Fix It. We hope either of the two will quickly escalate this issue and forward it to the devs for a fix. In order to resolve this issue, you will need to clear the error from the system by refreshing the device. Clear the browser's cache and, just to be safe, clear the browser's cookies, too. Contact discovery+ | Stream TV Shows. Try placing your router up as high as possible, and keep it away from sources of interference. I have the same issue. Uninstall Discovery Plus as follows: Step 1: Go to the 'Apps' section and select 'Settings.' Step 2: Locate the Discovery Plus App. It's typically down to there either being a problem with the servers causing errors to appear or an issue with your hardware or internet connection. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device's data and cache. Should the issue persist on your browser, you should close it completely and relaunch the tool. We are aware of this and are currently working to resolve these issues. Try these tips to see if you can get things up and running again. When not researching and testing computers, game consoles or smartphones, he stays up-to-date on the myriad complex systems that power battery electric vehicles . To do so, follow these steps: Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. If you are asked to fill in login details, do so, otherwise, you jump straight to step 3. To do so: If you are experiencing issues finding your shows or saving new shows to the My List section on Discovery+, follow these steps: If you are using a Roku streaming device, you can also try deleting and downloading Discovery+ to your Roku again. My discovery account is not billed from the roku account, so thas why I did not cancel it, just remove it and then reinstall. Last checked 0 seconds ago. Did you get a resolution to this issue? Qwest TV and Vivaldi Channels Removed. Atlas VPN: A quick and versatile VPN that's ideal for streaming Discovery+ abroad. Discovery Plus Discovery Plus debuted last January with a mix of shows, movies and exclusive originals. After leaving it unheard, Discovery+ support has finally broken the silence and is now seen assuring users that the issue is known and a fix is being worked upon. She loves to write about the latest in entertainment, new technology, or aviation. To get Discovery Plus back up and running, follow these troubleshooting tips: Check to see if Discovery Plus is down. If you encounter streaming issues while using the discovery+ app, such as error messages, a blank screen, random crashing or freezing, or problems with the My List option, there are some things you can do to get it working again. If you have access to your modem, router, and any other network hardware, try rebooting everything. Video Streaming App Website Something else. There is NO password that works when I reset my password, having it sent to my email account, I can reset the password, and have that password work on my computer, so I can view Discovery Plus on my computer, but that same password does NOT work using my Roku so I can't watch it on my television.I am at a complete and utter loss. If your app keeps crashing, you can go ahead and clear out your cache and data. Reopen the Discovery+ app and attempt to watch the content again. There are multiple reasons why Discovery Plus keeps freezing. Relaunch the Discovery+ app and try to play the content again. I logged in once, only to see that there were only 2 episodes of a new show that I was looking forward to seeing.Once I saw that only 2 episodes exist, I was very disappointed and couldn't find any way online, signing in to Discovery Plus to cancel my subscription. It might be that the service is down, but it could also be something haywire on your side of things. A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. Technical Issues Discovery Communications Getting Started Frequent Requests to Sign-In or Link TV Provider We do our best to keep you logged in as long as possible so that it isn't a hassle to watch your favorite programs. Contact your internet service provider. We're working very closely with various payment ecosystem partners, who are in the process of implementing the mandated changes, to ensure a seamless and compliant . Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. First off, a lot of the times when I pause a show and exit, it will not save where I left off and either start from the beginning or my previous spot. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Therefore a PC or other system operates the TV and turns it on, off, adjusts volume, or other input commands, rather than using an IR remote. Pick discovery+. Discoveryplus.com has been rated 2.1 out of 5 points. Qwest TV and Vivaldi Channels Removed. You might have to sign in to your discovery+ account again. Check for updates. Silver Spring, MD 20910, https://corporate.discovery.com/privacy-policy/. Why. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Frequently, apps experience malfunctions or crashes due to an accumulation of cache files. Discovery used to be a top channel, not anymore, it has totally diluted it's programming with shows such as Homestead Rescue, Dirty Jobs and those two shows about so-called game wardens which are just another version of cops arresting idiots, terrible cheap shows that are so formula, dull, depressing, boring and lame. Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. Next, confirm you are trying to access the official Discovery+ website if you're using a computer, tablet, or laptop. Also, you may want to contact the Discovery Plus support team and give them all the details, in case there are bugs that need squashing by their developer team. Discovery+ support directly to inquire further Plus, I am prompted to log in also be something on. Router up as high as possible, and keep it away from sources of interference & # ;... 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