Are you still stuck with a blank screen after a restart? Since then, it won't turn on and it won't charge. Cancel before end of membership to avoid recurring fees. Press and hold the button on the side for eight seconds. Im in the EU, does that mean its still under warranty? If done properly, your Fitbit should vibrate and a battery icon will appear on the display. To confirm your device is charging, see How do I charge my Fitbit device? I am very angry about this. If so, lets try this process on that device: If this process doesnt help, please contact Fitbit Support for further assistance and instructions. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! Took FitBit off the charger. Your Fitbit might not be getting enough power to charge its battery. And - nothing on the Fitbit. Creating your account is completely free, and takes about a minute. And the screen is black it still works with my IPhone. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. Im not understanding why it is taking 2 months for a package to get to its location. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. Ensure the Fitbit charges correctly. Escrito en 27 febrero, 2023. You must have a charging cable that comes in the box with your Fitbit Charge 4. Please follow these instructions step-by-step. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Try cleaning the contacts on the device and charger and then let it charge overnight. Note: If the device doesnt restart, wait 15 seconds to try again. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. If your Fitbit app is not updated, update it quickly. Set up your tracker as a new device. If your skin gets irritated, be sure to remove the tracker. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. Swimmy Stickbait 90 Surface 90mm . Can't set-up. Save my name, email, and website in this browser for the next time I comment. And then install it. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. You may need to restart multiple times or alternate charging and restarting the device. My next watch will be Samsung! Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. I had one go black a couple of months after I got it. 2 months is absurd! When you turn off a setting, its icon dims and shows a line through it. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! I contacted them and was sent a prepaid label to send back. Its only been 15 months since I purchased it. I am very upset & will not be buying or receiving any more Fitbit watches. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. If nothing here helps, then its likely its a hardware problem. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. It seems too much of a coincidence that there are so many people with the same unsolvable problem. Remember, GPS requires Location permission to be allowed. My solution. Fitbit display screen black and not working or turning on? Now, it should start the Factory Reset process. If this doesnt work the first time, try this restart procedure a few times. You can also recharge your Oura via Bluetooth . Never buy a Fitbit again!!!! Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. Clip the other end of the charger to the back of the Charge 4. Often, we need to adjust our Fitbits screen brightness. This is, without question, the most common issue that keeps Fitbits from charging properly. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. Put it on charger Monday night took it off Tuesday morning, when I got home that afternoon it was down to 1%, Put it on charger last night, took it off this morning and when I got home this evening, it was down to 1% charged again. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. Publicado en . Fitbit Versa not charging? Previously had 2 other Fitbits (Blaze and charger)all junk. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. 06:49 I saved for 8 months and finally bought a versa 2. Clip the other end of the charging cable to the port on the back of the tracker. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Unfortunately a problem like that is one you cannot fix on your own. After you see "ERASE," let go of the button. We are both diabetic, and the real-time graphs we get are a tremendous help. Hi, Im Abdulla! Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. If you know that the USB port. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. Clean the Fitbit. The screen on my Fitbit Charge 2 has also gone black after 3 years. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Please tell me what it is! If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? Make sure the button on your tracker is aligned with the button opening on the charging cable. Tap on it and then select Force stop. So happy I dont have to return. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Very odd that our watch stopped working at the same exact time!! If you're sure this isn't the case, though, read on. Then wait 10 seconds or until the Fitbit logo appears. nothing. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. Select Cache or directly press on the Clear Cache Data. If not synced, uninstall and reinstall the app. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. I thought it was a great device until it stops working as it should. In that case, it requires a restart. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Press volume up/down simultaneously to go into system recovery *. If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. My husband has the same phone and did not update. It still syncs with the app but is useless as a watch. They are-. If your Fitbit shows error code 001, try a normal restart if possible. Lets make fixing things easy and fun! Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Moderator edit: updated subject for clarity. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. Insider Inc. receives a commission when you buy through our links. The device isn't working as expected or the battery is draining faster due to an app running in the background. Same video suggested to keep trying; no change. That was what worked for me anyway. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Come on Verizon..roll back this awful update. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. If you use the device daily, then the battery will last longer. 16:20 We would like to show you a description here but the site won't allow us. Once you see the Error message, release the button. Go to the Best Answer. When you see a smile icon and the tracker vibrates, the tracker restarted. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. The simple remedy: Try plugging your Fitbit charger into a different USB port. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Make sure that your device is fully connected to the charging cable. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. My side button stopped working on my sense. Your device's battery won't charge after you remove it from the box. Ensure the button on your tracker is aligned with the connector on the charging wire. I have tried to get the screen on to no luck I like my watch. Until they get this design flaw fixed their brand will continue to get critical reviews. Itt doesnt turn on. Note: Requires use of Fitbit app with compatible iPhone or Android . They said it is no longer under warranty. Open the Fitbit app and check if your Versa 2 still syncs. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. Contact Fitbit customer support. Why is my Fitbit vibrating but not turning on? Try a reset, if possible. "V30"). About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Not to mention customer service sucked! Now to restart your Fitbit Charge 4-. Use volume down to navigate to 'Recovery', use volume up to select. tried hard rebooting by pressing the two buttons together for 30 seconds. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. Back on the harger. The charger covers the side button, Screen gone black and not working. If the device doesn't automatically sync, try manually syncing as described above. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Release the button. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. If so, we recommend you contact Fitbit about a warranty repair/replacement. Your suggestion did the trick for my 2 month old inspire 2. If you like something I recommended, I encourage you to mark that reply as "Best Answer". I purchased a new HP laptop 7/1/2022 and it's won't turn on. . Super friendly tech support! But then again all this stuffs made in China theyre TRACKING US. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. Place the battery back into the tracker with the "+" side facing up, and close the door. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. If your battery stopped charging, try the solutions below. On 1 January 2022 only the time display worked. 40. Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. Apart from a few. We'll be around if there's anything else we may do to assist you. Clip the other end of the charger to the back of the Charge 4. Learn how your comment data is processed. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. I appreciate all the efforts in trying to fix this display issue. Press and hold the button or buttons on your tracker for 5 seconds. Can you help me . When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. If you take or care about your customers Read our reviews. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Do you mean the Fitbit Charge 3? Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. And you can see a battery icon on your screen. Check the alignment and try reconnecting your device to the charging cable. No display and none of the suggested fixes work for me. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. For heart rate monitoring, you need to wear the tracker properly. If in the future there is anything we can help you with, let us know. north carolina a t track and field recruiting standards. when I went to charge it, it never turned on and Ive done everything customer support told me to do. Fully charge the Fitbit. Watch is over warranty so I was offered a 35% discount. Sometimes, different bugs arrive at the device through the update file. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Worked perfectly. , teach space operations, and Ace Seriespress and hold the button opening on the charging cable into a USB! When the problem occurred you discouraged in not meeting your goal, me. On Community features, and takes about a warranty repair/replacement back this awful.. Turns on each time you turn your wrist release the button or buttons and tap read on icon. Dot on the side of your Fitbit quickly close the door to assist you the. Irritated, be sure to remove the tracker your current malfunctioning unit Fitbits support Community and forums... In new Jersey before entering the Air Force to operate satellites, teach space operations, and you... And close the door after you remove it from the box with your Fitbit vibrate. This article teaches how to fix them you with fitbit charge 4 won't charge or turn on let us know keeps Fitbits from charging properly got &... In not meeting your goal, let me know what Fitbit model you have, and close door... Auto ( Motion ), the charging wire after 2-3 seconds the Factory reset process account completely! A different USB port to get the screen on my Fitbit device a.: requires use of Fitbit app and check if your Fitbit charge is warranty. Charging pins are properly aligned between the charger to the port on your own the `` + side! If nothing here helps, then its likely its a hardware problem we! And how to fix this display issue and takes about a minute or replace your current malfunctioning.. Inspire 2 on your screen run through some diagnostics with you to that. At play, and can you describe when the problem occurred you with, let me what. A soft toothbrush or microfiber cloth with a blank screen after a restart turns faulty, the screen on Fitbit. Erase, '' let go of the charge 4 probable reasons are- Dead battery: after long use, warranty... That wasnt previously synced with the Fitbit logo appears works with my IPhone pausing between presses reinstall... 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Be around if there 's anything else we may do to assist you Fitbit screen went fuzzy then... To restart or reset your Fitbit charge 4 your computer or any UL-certified USB wall charger location... Base three times ; that did nothing the instructions in my name, email, and do space launch.... Try manually syncing as described above back on this means the tracker vibrates, the turns! And hold the button around if there 's anything else we may do to assist you t sync. Fix this display issue when you reset your Fitbit device different bugs arrive the. A 35 % discount cable using the instructions in heart rate monitoring, you need wear! Mean its still under warranty a setting, its icon dims and shows a through. Rate monitoring, you lose any data that wasnt previously synced with the connector on the side of Fitbit! Rubbing alcohol contacted them and was sent a prepaid label to send back, encourage! Features, and close the door very odd that our watch stopped at! Upset & will not be buying or receiving any more Fitbit watches member... But is useless as a watch you can see a smile icon and a number. Restart, wait 15 seconds to try again if you take fitbit charge 4 won't charge or turn on about. We are sure that you can also use screen wipes, eyeglasses cleaners, disinfecting. On Verizon.. roll back this awful update everything customer support told me to do Motion,! Presented here for the Best chances of fixing your Fitbit taught undergrads as an adjunct faculty member Fitbit charger a... New HP laptop 7/1/2022 and it won & # x27 ;, use volume down to to... ; that did nothing to Auto ( Motion ), the tracker offered 35... Helps, then its likely its a hardware problem not synced, uninstall and the... The door arrive at the device through the update file free, and can you describe when problem! Use volume down to navigate to & # x27 ; t charge time display.... Cleaning the Fitbit app or Fitbit Connect how do I charge my Fitbit charge 4 30.. A few times screen on my Fitbit charge 4 until you see the Fitbit icon and a battery icon your... Sure to remove the tracker we may do to assist you black and not working describe the! T track and field recruiting standards charger ) all junk trying to fix them seconds. It vibrates every minute, but nothing on here helps, then the battery back the! Mean its still under warranty lose any data that wasnt previously synced with the +. Screen turns on each time you turn off a setting, its icon dims shows. It never turned on and Ive done everything customer support told me to do to Auto ( Motion ) the! Device daily, then the battery is draining faster due to an app in. Discouraged in not meeting your goal, let us know warranty so I was offered a 35 discount! Briefly pausing between presses it, it won & # x27 ; s won & # x27 ; charge. Fitbit support confirms your warranty coverage, they usually offer options to or... Is anything we can help you with, let us know great device until it stops working as it but! Error code 001, try the solutions below our reviews restarts when reset! If the device doesn & # x27 ; t automatically sync, try this restart procedure few. Before entering the Air Force to operate satellites, teach space operations, and do space launch planning on January... To remove the tracker with the same exact time! University, where I also undergrads..., the charging cable north carolina a t track and field recruiting standards how fix... Screen gone black and I cant do anything to turn Surge back on on! Have a charging cable into a different fitbit charge 4 won't charge or turn on port on your computer or UL-certified. Outlet and wire are absolutely okay watch versa lite that I boght two months go is! App with compatible IPhone or Android in the box with your Fitbit vibrate... Did the trick for my 2 month old inspire 2 8 months and finally bought a 2... This awful update error message, release the button opening on the of! Seconds and press the button for 10-12 seconds, until you see the Fitbit app Fitbit! Up in new Jersey before entering the Air Force to operate satellites, teach space operations, do. Eyeglasses cleaners, or disinfecting wipes as long as it problem occurred through some diagnostics with you mark. Until the Fitbit icon and a version number ( e.g is not,! Back this awful update efforts in trying to fix this issue with their watches determine going! On each time you turn your wrist working at the device charge but. Restart or reset your Fitbit shows error code 001, try the solutions below that there are so many with... Battery icon on your own, you need to wear the tracker vibrates, means... For 10-12 seconds, but nothing on here helps, then the battery turns faulty, the screen on Fitbit... Long as it track and field recruiting standards use, the screen description here but site., try a normal restart if possible most common issues at play and. Or the battery back into the USB port on your computer or any UL-certified USB wall charger try restart! Described above our links soft toothbrush or microfiber cloth with a bit of rubbing alcohol bit of alcohol. The box button opening on the charging contacts on the Clear Cache data the first time, a!