Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. See reviews below to learn more or submit your own review. Complaint: 18417413I am rejecting this response because I still have open items on my project. He was my main contact throughout the entire process. It's now connected but no one has come to start it up. Do Not USE This company to build your pool. Gunite, Fiberglass, Vinyl: Whats The Difference. BBB Business Profiles generally cover a three-year reporting period. Its location on this page may change next time you visit. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. What exactly is a shipping container pool? As this customer has been told time and time again, given repair dates of what he wants done. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Cameron was a great asset to us! Save yourself the headache and sleepless nights thinking about all the money you just threw away. Swimming Pools. We are the largest inground pool builder in the United States with over 100+ locations nationwide. FAQ. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . The first time he was nice, but then the issues started. Thats our commitment to you. We do not do remodels or concrete, just new pool builds. The equipment finally arrived 8 days after the pool was filled. "It's their customer service that harmed their business.". No one said hey you have to clean up after the crews. The company just has a million excuses and still no one has worked on my pool for over a month now. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. View ourLocations Mapto find a builder near you and start building the pool of your dreams. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. "They kept saying that my review was harming their business, and that's not true," said Kasey. This field is for validation purposes and should be left unchanged. Mustard algae, also, What is pool coping? Original Review: I have a terrible experience with this company. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. What could we have done or do in the future to improve or change your perception? BILD Industries consulting in which we offer small . Note that complaint text that is displayed might not represent all complaints filed with BBB. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . 5. There were delays to get us into engineering. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. I highly suggest going with a different company. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Each franchise is independently owned and operated. / CBS Texas. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Your call will always be answered by a live, knowledgeable . Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Were here for you whenever youre prepared to make your dream a reality. I felt frustrated and ignored. How do I know I can trust these reviews about Premier Pools and Spas? In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Consumers want to see how a business took care of business. He was a pleasure to work with; and always honest and respectful. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. We begin by sitting down and understanding your needs as a family. I'm sitting here September 2022 and my pool is still not done. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Fast and easy online application. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. We value your privacy. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. A link has directed you to this review. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. No one has shown ** in months. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. We've been waiting for this pool for over 6 months now. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools You do not have access to www.poolspanews.com. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. The company specializes in luxury pools and custom-designed pools. The couple says the pool has broken lights and faulty drains. If weve made a mistake, wed like to be the first to know so that we can make it right. Over 500 pools and less than 1% complaints from customers during tremulous times. Worked with me and resolved the problem. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Do not use a Premier Pools franchise to build your pool. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Click HERE to watch our new show Passion For Splashin! . Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They all three stated they would finish the pool and resolve all of the issues. The area drains fine, however, their construction crew never shows up. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Currently on May 30, 2022 we finally got plaster. I am now going to start calling around to find out if a different pool company can finish my pool. Reputation: But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. We strive to provide you with the best possible solution in the shortest amount of time. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Fast and easy online application. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Gunite, Fiberglass, Vinyl: Whats The Difference. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. You will be amazed at how this all comes together. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Contact us today to get started on your custom pool building project! This should have been our warning to run away, but no I pushed my husband to continue using them. Their response was file a claim with the gunite company when our property was damaged. Our pool remodel project was made much easier for us by Aaron Temme. We don't even have the heater we paid for or mastic installed around the pool. Our goal is to give you one-on-one, personalized service. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. I'm tired of the excuses and I'm tired of waiting. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. . Unsubscribe at any time. I sent a termination letter and still haven't heard back from them. We were told that it will be fine. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. It was a disaster! If you would like to add images of your job, please click the select files button to locate images from your computer to upload. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. 85% of emp The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. From the first scoop of dirt to the filling of the crisp water. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Look no further than the experts at Premier Pools & Spas. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. They say there were issues with permits not being filed and workers not showing up. We provide a quality experience at every step along the way because happy customers are our currency. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. We used Premier Pools to design and build our inground pool. "I'd finally had it," said Kasey. The Gunite is so thin on the pole. 5 complaints closed in the last 12 months. That company, Prestigious Pets, lost in court. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Building a pool can add value to your home. They have excuses for everything and its never their fault as to why your pool is still not built. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. He helped us get exactly what we wanted while staying in our budget. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. We signed with Premier Pools and Spas of South Florida in June of 2020. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We would love the opportunity to build the pool your family has always dreamt of. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Date of install once crew returned to fix installation issues was March 28, 2020. Well guide you through the process. Consumer complaints If you hire them have a lawyer on file to use because you will need them. Get buying tips about Pool Companies delivered to your inbox. It has been in business for over 25 years and worked with thousands of customers. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. We'll get to know your dreams . They have multiple customers unhappy and complaining. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. To this day, I can text him with a question and he always responds. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Click HERE to watch our new show Passion For Splashin! Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. It's way too much money to not finish the job but yet I'm still waiting. We dont just build pools, we change the way people live and entertain. This field is for validation purposes and should be left unchanged. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. They did not come back to clean up any mess they had left. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Eventually *** ******* responded via email and details were given on the request with no follow up. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. This is the worst company you could use to build your pool. Copyright 2022 Consumers Unified LLC. My pool was not set to the correct elevation of my existing patio or yard. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Rates may vary based on location, credit score, and loan amount. What is Mustard Algae & How Do I Remove It From My Pool. We also have a issue with the pool overflow draining. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Premier Pools & Spas accepts credit cards. Request a FREE quote HERE or call us at (855) 212-2210. No one showed up and no contact from PPAS since then. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. All they say is he refused to install it which is not the case. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Remodeling: The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. We've transformed simple backyards, into private paradises. Please run away form this company!!!!!!!!!!!!!!!! On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Summer came and went and supposedly it was going to be done back in July 2022. Extras: Buying a pool is a big decision for your family. The original contract was for $126440 with a completion date of 4 mos from excavation. Ray ID: 7a19a06018f8aa15 However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When she refused, Kasey says the operations manager called her and asked her to read her contract. Im very impressed with the work they did and the quality of our pool. They have more than half of my money and I only have a hole in my backyard. Our team is ready to go and willing to assist you with your pool needs. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. A shipping, What is Mustard Algae In Pools? The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Gunite, Fiberglass, Vinyl: Whats The Difference. Fast and easy online application. They do not communicate and value customers. When can I expect them to be done? Everyone was very courteous and professional and I have a fantastic looking pool. ****No Response At all**** This is ONE example. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Who knows! All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. When can I expect them to be done? We just finished our pool with Premier and couldnt be happier! Pending items listed below. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. I thought, are you kidding me?" 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. "So I put a picture [of a pool] on my computer," said Michael. DO NOT BUY A POOL FROM THEM!! We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. They never show or don't show or push dates out. This profile has not been claimed by the company. ConsumerAffairs is not a government agency. Gunite crew came in. Building a pool can add value to your home. Business hours may be different today. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. View our Locations Map to find a builder near you and start building the pool of your dreams. I highly recommend Premier! For more information about reviews on ConsumerAffairs.com please visit our PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Thanks Aric!!! But after paying almost $80,000, the Corcorans say they. Request a FREE quote HERE or call us at (855) 212-2210. 11250 Pyrites Way Rancho Cordova, CA 95670. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Today, Premier's response is call their insurance company and file a claim. Looking for the best South Tampa Bay gunite and fiberglass pool builders? They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. this customer is never satisfied. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Thank you. ***** never informed **** or me about not getting a response from the survey company. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Companies that violate the law can face fines. All the crews are there today to fix all her issues. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Want to talk to us about your new pool, remodel, or other projects? We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. I do not have a customer by this name, address or phone number. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They started at 3:30 and ended at 8:30 pm. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Priority being customers who are to the point they are hiring lawyers or filing complaints. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Wed like your honest feedback and want to hear about your issue(s). I'm very happy now! Our project manager informed us that they would call the warranty department for the True Clear System. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Validation purposes and should be left unchanged throughout the entire process corporate company who obviously! They do not have a lawyer on file to use because you will be amazed how... True, '' said Michael responses on this website to affirm that the provided... The section they broke, $ 1,500 begin by sitting down and understanding your as... Going to be the first to know so that we can help you transform your spaces us call... 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