Federal government websites often end in .gov or .mil. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. enable_page_level_ads: true Service Desk - TSA I. . At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. Service Desk - TSA. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Stakeholders can request these services by contacting IDEMIA. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. Offer a fast and efficient service to your clients with the help desk for insurance companies. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Members will need to enter the KTN when booking travel reservations. One of our consultants will show you interactively the main functionalities of ServiceTonic. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. SPOC. How often arise questions such as: Who replied to the customer?, Does the client know that his problem has a cost x?, What is the latest information that users have?, Do we have to take any action?, What was agreed with the customer? Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. Your questions and comments are important to us. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. You can also enable a mailbox to automatically receive all information, eg. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. Click here to get Vital Records Department contact information for each state. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. Download Adobe Acrobat Reader. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). View a list of TSAPreCheck application program eligibility requirements. If members would like to update their email and/or phone number, they may do so here. Please contact the Vital Records department in the state you were born. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. document.documentElement.className += " js"; For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. IT Support has 10 employees and provides support services to SMEs. View information about and directions to your nearest HME enrollment center. You may be able to minimize your time at an enrollment center. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. A single number that is readily available for the users to call for questions and support. Most TWIC customers will be able to renew online without visiting a UES enrollment center. Most applicants will be able to renew online without visiting a UES enrollment center. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. The value of SPOC is that it brings order, discipline, and consistency to the support process. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. TSA will complete your profile update within 45 days of receiving your documentation. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. 2. View a list of required identity/immigration documents for TWIC. Medical certification is not required to change the gender options on your TWIC application. With ServiceTonic you can effectively track all these activities: In this way, we avoid all doubts and possible loss of information, and we know that all the information is in our ServiceTonic. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. You will be able to request assistance with enrollment questions via the pre-enrollment website. It is 24/7. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. 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