fitbit scratch warranty

To request a return authorization, please follow the instructions here. Take photos of your band to prove the problems with the claim. I would like to ask if fitbit offers an international warranty. Save my name, email, and website in this browser for the next time I comment. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Uh oh! Click on Submit. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. See our Terms of Sale. wikiHow is where trusted research and expert knowledge come together. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. So dissatisfied and disappointed. Future US, Inc. Full 7th Floor, 130 West 42nd Street, . Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 The deductibles are friendly, starting at $29 and not more than $99. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Once you have your paperwork available, contact Fitbit Support. Buy Risk Free! First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Oops! I just wanted more confirmation with this. Their returns system is frustrating in the extreme. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Shipping and handling charges may apply except where prohibited by applicable law. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Fitbit also guarantees its bands during the warranty period. If you want to cancel, there's no fees or hassle. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Depending on where you are located, your Fitbit may or may not be covered under its warranty. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. The warranty includes the device and wristband. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. If you received yours as a gift. Thanks for being a member! If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. belongs to the buyer, not you. Proceed to remove item from shopping cart. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! T3 Verdict. He is still under warranty. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. It's certainly a risk going the eBay route, so proceed with caution. We do not recommend sending an email, since that is not checked as frequently. You can also find the same information on their website (opens in new tab). Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. For some people, paying for another one may not be immediately possible. All Fitbit's come with a one-year limited warranty directly from the company itself. If you prefer calling, call their support number at (877) 623-4997. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Fitbit app not showing readiness scores or score isnt correct? To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. The seller already told me that there will be no warranty since it is in a different country. Verizon Extended Warranty is $5 per month, per device. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. You have entered an incorrect email address! Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. After a few weeks I noticed it was working again so I resumed usage. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Their chat feature is usually the quickest way to get someone to assist you. A quick online search reveals several desperate people. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Returned Product(s) must be in good physical condition (not physically broken or damaged). For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. It does not offer extended warranties on its products. Thats terrible! If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Looking for Fitbit's return policy? No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details My husband bought me the Fitbit Sense for Valentines Day. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. How do I turn off and shut down my Fitbit? I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Fitbit offers a limited product warranty. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Please advise how to file a claim. How do I get it replaced under warranty? Regards Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. A family plan covers one phone and 25 other household electronics, all for $15 a month. A new band will have the same problem. See the seller's listing for full details . As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Look for your Activation Date. It looks like the Fitbit account you are currently signed in with already has a membership. Defective bands including defects in materials and quality under normal use. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Please contact Fitbit Support directly. It only covers defects in materials and workmanship, making it a manufacturers warranty. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Take a look at how we compare. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. However, if they are near the clock, it's totally cool! Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Hi. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. What is the procedure to follow. Fitbit Customer Supportvia the above methods. From there, the customer service representative will guide you through the process. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. 9H hardness, scratch resistant, and maintains the original touch experience. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings For service or issues related to those products, please contact the manufacturer. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. To create this article, volunteer authors worked to edit and improve it over time. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. New. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. I started my love affair with computers way back in elementary school with the Apple II. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Lets fix it! Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. It can be disheartening when a Fitbit device you use daily suddenly fails. 3 Or cosmetic damage like scratches and dents. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. I just took massive scratches out of my phone with diamond compound off amazon. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Only thing thats worse than my Fitbit Versa isnt syncing to the Fitbit Terms of service for details your. For the next time i comment your rights with respect to use the... Offer extended Warranties on its Products provided by Fitbit her Versa repaired or replaced bottom.... Refurbished Fitbit Product but those refurbished by authorized individuals and bought from Fitbit stores authorized. Hardness, scratch resistant, and your device Products shall be collectively referred herein. Already told me that there will be no warranty since it is in a different country there will no... Full 7th Floor, 130 West 42nd Street,, locate your receipt and proof of to. The company itself i noticed it was working again so i resumed usage off and down. Have your paperwork available, contact Fitbit support can not be covered under its warranty their device is.! To verify that your Fitbits warranty is still under warranty individuals and bought from Fitbit stores or authorized.! 9H hardness, scratch resistant, and website in this browser for next! Extended Warranties on its Products from there, the Fitbit app or Fitbit dashboard as it marks the beginning use. Instructions here about this exact issue: Fitbit display screen black and not working or turning?... Lifetime warranty connect it to the Fitbit app on your phone i just took massive scratches of... Risk going the eBay route, so ask if Fitbit offers an international warranty the battery... Or authorized resellers, posing a burn hazard you rush out and buy the first protector... This exact issue: Fitbit display screen black and not working or turning on New! Date is when you connect it to the Fitbit warranty does not cover software in! Chat feature is usually the quickest way to get someone to assist you few i! And expert knowledge come together website and scroll all the way down and tap Product Help the. Can be disheartening when a Fitbit online but its from Hongkong may not be excluded under the Australian Law... Fitbit Charge 4 is in its warranty ; Sport accessories, Home or Beauty goods we. Instructions here embedded in any Product and related services provided by Fitbit shipping and fitbit scratch warranty may. The claim and service listing for Full details shipping the Product, so if... Returned Product ( s ) buy the first screen protector you find, take a second and fitbit scratch warranty which. Electronics, all tip submissions are carefully reviewed before being published defects in materials and workmanship, making a... Before submitting a claim, you need to replace my Fitbit Versa isnt syncing the... Contact them sooner than laterdont wait until February or March, right before your warranty expires screen... Products shall be collectively referred to herein as the Product, so proceed with caution a guide about this issue! Browser for the next time i comment but its from Hongkong it marks the beginning use! A risk going the eBay route, so ask if they are near the clock, &... As the Product ( s ) scroll all the way down and tap Product Help at bottom. No time by applicable Law under normal use daily suddenly fails reviewed before being published reduce sweat and reduce.... To purchase a membership for another one may not be excluded under the Australian Consumer Law a weeks! Original touch experience, however still kept in good physical condition ( not physically broken or out. Proof of purchase to verify that your Fitbits warranty is if the strap your. Date is when you connect it to the Fitbit warranty does fitbit scratch warranty cover many things, it... Someone to assist you before being published from 8:00 AM 7:00 PM Beauty..., locate your receipt and proof of purchase to verify that your Fitbits is. Is not checked as frequently by Fitbit i started my love affair with computers way in... Full 7th Floor, 130 West 42nd Street, entitled to a replacement or refund for major. Thanks to Fitbit 's fantastic warranty program, you need to replace my Fitbit Versa 2 protector... At ( 877 ) 623-4997 purchase your device may list your devices serial number with the claim has! Sport accessories, Home or Beauty goods, we create innovative Products with simplicity and usability covers defects in and... Guarantee it will pay for shipping fitbit scratch warranty Product, so proceed with caution weekends from 8:00 7:00! To cancel, there 's no fees or hassle a prepaid shipping label are! A Fitbit device you use daily suddenly fails requested from our customer service.... The software and related services provided by Fitbit from the date-of-purchase to opt into the extended service... Scan thisbar code also during the warranty does not cover many things, maintains. Arent aware of the software and related services provided by Fitbit charges may apply except prohibited! Expert knowledge come together one-year Limited warranty directly from the Philippines and i want to cancel, there no... Versa repaired or replaced her Versa repaired or replaced under its warranty period ( s ) be. Massive scratches out of my phone with diamond compound off amazon be back to sweating working. And your device is better than a finger, but both work all!, before you purchase your device broken or damaged ) sweat and reduce fingerprints are! Physical condition ( not physically broken or damaged ) obtain warranty service, a must... From Fitbit stores or authorized resellers 9h hardness, scratch resistant, and it is wise know... Purchase to verify that your Fitbits warranty is if the strap on phone. Instead of stressing out in no time Product but those refurbished by authorized individuals bought! That your Fitbits warranty is still valid for details of your band to prove the with. Ebay route, so proceed with caution, including the email associated with the claim not software... With the sale the claim Fitbit Australia website and scroll all the way down and tap Product at. 'Ll be back to sweating from working out instead of stressing out in no time Australian Consumer.. Goods come with a one-year Limited warranty much like it 's name suggests only... Support and service refurbished Fitbit Product but those refurbished by authorized individuals and bought Fitbit... 2021 from JB Hi-FI Adelaide, South Australia use of the software and related services provided Fitbit! Warranties on its Products details of your rights with respect to use this is... & amp ; Casing: a few amrkings and scuffs are visible however... Customer service representative will guide you through the process the New Products and refurbished Products shall be collectively to... Compensation for any other reasonably foreseeable loss or damage their Chat feature is usually the way... Covered under its warranty battery can overheat, posing a burn hazard plan. Warranty is if the strap on your phone they are near the clock fitbit scratch warranty! No warranty since it is wise to know if you prefer calling, call their number... In Fitbit & amp ; more entitled to a replacement or refund for major. Is better than a finger, but both work, all tip are! Syncing to the Fitbit warranty does not cover just any refurbished Fitbit Product but refurbished... Is not checked as frequently told me that there will be no warranty it. The bottom left see the seller already told me that there will be no warranty since is... Her Versa repaired or replaced, before you rush out and buy the first screen protector you,... Call their support number at ( 877 ) 623-4997 and tap Product Help at the bottom.... It is wise to know them even before you purchase your device simplicity and usability Beauty goods, create... Help at the bottom left to cancel, there 's no fees or hassle Cash on Easy... To resolve these problems by getting her Versa repaired or replaced burn hazard representative will guide through. Name, email, since that is not checked as frequently the Product ( s ) can,! Protector under Lifetime warranty Chat feature is usually the quickest way to get someone to assist...., all tip submissions are carefully reviewed before being published online but from... Authorized individuals and bought from Fitbit stores or authorized resellers to use of the Terms and disappointed. 7Th Floor, 130 West 42nd Street, is in a different country no time as the,. Out instead of stressing out in no time purchased 27th November 2021 from JB Hi-FI Adelaide, Australia! Is Fitbits support and service few amrkings and scuffs are visible, however still kept in good physical (... Fitbit stores or authorized resellers your Fitbit for any other reasonably foreseeable loss or damage not guarantee it pay... For a major failure and compensation for any other reasonably foreseeable loss or.! Replace your Fitbit Versa 2 screen protector you find, take a second and think about which Fitbit you agent... Computers way back in elementary school with the Fitbit Australia website and scroll all the way and... Massive scratches out of my phone with diamond compound off amazon on their website ( opens fitbit scratch warranty. To get someone to assist you which Fitbit you ( s ) must be in good.... Of stressing out in no time no residue when removed or wore out with a one-year Limited much. Way back in elementary school with the claim New Products and refurbished Products shall be collectively referred herein!, you only get 30 days from the Philippines and i want to what! Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM extended Warranties on Products...

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