We need to address it strategically. Are deliveries being made on time? As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. But you definitely form bonds with your teammates. Example of partnership: The S&O team was piloting pet product delivery in certain markets. Get email updates for new Merchant Services jobs in Tempe, AZ. Were definitely not going in blind. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Ive also learned a lot about tech. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Having team members located in so many different places creates both opportunities and challenges. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Everyone here is on the same team. Amazon Prime and a Costco membership come to mind, for a comparison. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. And now that were in so many places, we have a better sense of where well be successful. So you need to be willing to try various solutions, with urgency and without fear. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. When Im talking to Dashers, Im always trying to learn: Why are they dashing? First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Try not to get overwhelmed or frustrated. acquire more merchants, and empower them with more merchant services that help them grow their business. All Rights Reserved. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. That said, DoorDash makes a great effort to accommodate our personal lives. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. TELUS, Go to company page You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Everybody wins with more order volume on the platform. So there was plenty of well-funded, existing competition. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. Its a fixed amount that may grow with inflation, but thats it. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Each individual market is working toward the same goals, but we all need to get there in different ways. All with excellent data engineering teams. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Free interview details posted anonymously by DoorDash interview candidates. "We can't really speed up [the. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. I invest a significant amount of my time into my team since my success is their success. Doordash Interview Questions with Answer Examples. Your job seeking activity is only visible to you. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. But we celebrate each others successes and learn from each others challenges too. If you talk to a successful Launcher about a market they started, theyll know it front to back. from the events that happen pre- and post-transaction. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . You can unsubscribe from these emails at any time. We already covered Marketplace GOV above. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. You can see how cohorts consistently increase their spend on DoorDash. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. So why is that? [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Uber, Go to company page Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. 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